Tryign to run Amazon music

Questions about Wine on Linux
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ShayGuy
Level 1
Level 1
Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Tryign to run Amazon music

Post by ShayGuy »

Hello, l have been trying and failing at installing and getting the Amazon Music app to run.
Whenever l open the app, one of two things happen. Either an error message appears, reading: "No update.ini file found at C:\users\nameofmyuser\AppData\Local\Amazon Music\update.ini. After checking in the files l can confirm that file does not exist, as it says.
The second thing that can happen is the app opening but only showing a black screen.
These two things always happen in the same order, first l get the error and next time l open the app l get the black screen.
My OS is PopOS 20.04. My wine version is wine 8.6 staging.
l am sorry if there is any information l have failed to mention, l am inexperienced when it comes to using wine and Linux as a whole.
Any sort of help would be helpful.
jkfloris
Level 12
Level 12
Posts: 3201
Joined: Thu Aug 14, 2014 10:10 am

Re: Tryign to run Amazon music

Post by jkfloris »

From the AppDB:
Amazon Music 9.4.0.2386 works well with the same results of previous Wine 7.22-staging. Runing Ubuntu 22.04.1 LTS. Comsumes more resourced thatn I'd expect. I now use Amazon Music on my Linux PC everyday!
1. Be sure to run "winetricks -q allfonts" or it won't work at all.
2. Had to instantiate the file: "/home/matt/.wine/drive_c/users/matt/AppData/Local/Amazon Music/update.ini" as it was complaining about it missing.
invisible kid
Level 5
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Posts: 368
Joined: Tue Dec 24, 2019 3:23 pm

Re: Tryign to run Amazon music

Post by invisible kid »

An easy way to create the file would be

Code: Select all

touch "/home/<name1>/.wine/drive_c/users/<name2>/AppData/Local/Amazon Music/update.ini"
replace <name1> with your linux username and <name2> with your windows username.
qwertymnb
Level 5
Level 5
Posts: 273
Joined: Sun Jan 17, 2016 4:36 pm

Re: Tryign to run Amazon music

Post by qwertymnb »

It seems that this missing update.ini is caused by missing system program "ie4uinit.exe"
, whatever that may be.

If you just create a dummy-program with that name before installing Amazon, the update.ini is happily created and the program doesn't complain anymore.

Like
cp -rf ~/.wine/drive_c/windows/system32/where.exe ~/.wine/drive_c/windows/system32/ie4uinit.exe

cp -rf ~/.wine/drive_c/windows/syswow64/where.exe ~/.wine/drive_c/windows/syswow64/ie4uinit.exe

Then run the installer, the error messagebox is gone

Might be worth to open a bugreport for it
ShayGuy
Level 1
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Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Re: Tryign to run Amazon music

Post by ShayGuy »

l thank everyone who responded but unfortunately l'm still unable to run Amazon Music.
l tried creating a dummy program like qwertymnb mentioned, and this did prove successful in having it create the update.ini file, so that error doesn't appear anymore. Unfortunately, that's the only thing that changed. Now when l open the program, either nothing happens or a black screen shows up. l am also running "winetricks -q allfonts" for the record.
qwertymnb
Level 5
Level 5
Posts: 273
Joined: Sun Jan 17, 2016 4:36 pm

Re: Tryign to run Amazon music

Post by qwertymnb »

Might be a d3d problem then? Does 'winetricks d3dcompiler_47' change anything
invisible kid
Level 5
Level 5
Posts: 368
Joined: Tue Dec 24, 2019 3:23 pm

Re: Tryign to run Amazon music

Post by invisible kid »

Darn, sorry to hear that. Since AppDB marked it gold, I was optimistic. Can you provide logs if the latest try doesn't work? This is one way to get logs:

Code: Select all

wine program.exe >> ~/wine_log.txt 2>> ~/wine_log.txt
Then use the program as far as you can, then exit. Then there will be a file in your home directory called wine_log.txt that will have the logs.
ShayGuy
Level 1
Level 1
Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Re: Tryign to run Amazon music

Post by ShayGuy »

l have tried running 'winetricks d3dcompiler_47', but it has not fixed the issue. The only thing that's changed is that now, instead of it showing a black screen every second time l try to run it, it shows a black screen every 3rd time l try to run it.
As for the logs, this is what was written: "Application could not be started, or no application associated with the specified file.
ShellExecuteEx failed: File not found."
jkfloris
Level 12
Level 12
Posts: 3201
Joined: Thu Aug 14, 2014 10:10 am

Re: Tryign to run Amazon music

Post by jkfloris »

How do you start the program?
Try:

Code: Select all

cd "${HOME}/.wine/drive_c/users/${USER}/AppData/Local/Amazon Music"
wine "Amazon Music.exe" >> ~/wine-amazon.log 2>&1
The output is in the wine-amazon.log file in your home directory.
ShayGuy
Level 1
Level 1
Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Re: Tryign to run Amazon music

Post by ShayGuy »

l did that, it opened the title bar of the window, but that's it. Log was quite long, here's the paste bin:
https://pastebin.com/E1RbLuqN.
l hope the link works.
When l try to open it now (using the command) nothing appears, not even the title bar.
Also, thanks to everyone who has helped me thus far
invisible kid
Level 5
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Posts: 368
Joined: Tue Dec 24, 2019 3:23 pm

Re: Tryign to run Amazon music

Post by invisible kid »

Just a fellow user's opinion:

Code: Select all

0160:err:winediag:ntlm_check_version ntlm_auth was not found. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.

Code: Select all

$ ntlm_auth --version
Version 4.8.4
If you don't have it you need to

Code: Select all

sudo apt-get install winbind
There might be other stuff going on, but I'd fix this and then recapture logs.
ShayGuy
Level 1
Level 1
Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Re: Tryign to run Amazon music

Post by ShayGuy »

l installed winbind, it says that l have version 4.15.13 of nlm_auth. Here are the new logs, pastebin is in maintenance so l'm putting it here directly:

0684:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0684:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0688:fixme:kernelbase:AppPolicyGetThreadInitializationType FFFFFFFA, 08EEFEF8
0690:fixme:font:find_matching_face Untranslated charset 255
0698:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0698:fixme:file:NtLockFile I/O completion on lock not implemented yet
0698:fixme:process:SetProcessShutdownParameters (00000100, 00000001): partial stub.
0698:fixme:file:ReplaceFileW Ignoring flags 2
0698:fixme:file:ReplaceFileW Ignoring flags 2
0684:fixme:file:NtLockFile I/O completion on lock not implemented yet
0684:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162003.053:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: browser
0684:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 01C1F41C, 00000000 01C1F418
0684:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 01C1F41C 00000000 01C1F418) returning a dummy value (current locale)
0684:fixme:nls:RtlGetThreadPreferredUILanguages 00000038, 01C1F41C, 08B3ACB0 01C1F418
0684:fixme:nls:get_dummy_preferred_ui_language (0x38 0x409 01C1F41C 08B3ACB0 01C1F418) returning a dummy value (current locale)
0684:fixme:winsock:WSALookupServiceBeginW (01C1F194 0xff0 01C1F1D0) Stub!
[0425/162003.239:ERROR:network_change_notifier_win.cc(141)] WSALookupServiceBegin failed with: 0
0684:fixme:iphlpapi:NotifyAddrChange (Handle 01C1F2FC, overlapped 08B9EF70): stub
0684:fixme:userenv:RegisterGPNotification 000002D8 0
0684:fixme:userenv:RegisterGPNotification 000002DC 1
0684:fixme:shcore:IsOS (OS_DOMAINMEMBER) What should we return here?
06d4:fixme:wtsapi:WTSRegisterSessionNotification Stub 000200A4 0x00000001
0684:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11.
0684:fixme:combase:RoActivateInstance (07B676A8, 01C1EF0C): semi-stub
0684:fixme:combase:RoGetActivationFactory (L"Windows.UI.ViewManagement.UISettings", {00000035-0000-0000-c000-000000000046}, 01C1EE0C): semi-stub
0684:fixme:ui:uisettings2_add_TextScaleFactorChanged iface 07C0D9BC, handler 08BF67B8, cookie 15D22628 stub!
0684:fixme:ui:uisettings2_get_TextScaleFactor iface 07C0D9BC, value 01C1EF10 stub!
0684:fixme:combase:RoGetActivationFactory (L"Windows.UI.ViewManagement.UIViewSettings", {3694dbf9-8f68-44be-8ff5-195c98ede8a6}, 01C1F260): semi-stub
0684:err:combase:RoGetActivationFactory Failed to find library for L"Windows.UI.ViewManagement.UIViewSettings"
0684:fixme:combase:RoGetActivationFactory (L"Windows.UI.Notifications.ToastNotificationManager", {50ac103f-d235-4598-bbef-98fe4d1a3ad4}, 0B910A0C): semi-stub
0684:err:combase:RoGetActivationFactory Failed to find library for L"Windows.UI.Notifications.ToastNotificationManager"
0684:fixme:wmp:WMPPlayer4_get_mediaCollection (07C12E50)->(0BA319BC)
06f4:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
073c:fixme:wmp:WMPPlayer4_get_mediaCollection (07C15160)->(18606C74)
0684:fixme:msg:ChangeWindowMessageFilter c052 00000001
0684:fixme:msg:ChangeWindowMessageFilter 111 00000001
0684:fixme:combase:RoGetActivationFactory (L"Windows.Media.SystemMediaTransportControls", {ddb0472d-c911-4a1f-86d9-dc3d71a95f5a}, 01C1E9D0): semi-stub
0684:err:combase:RoGetActivationFactory Failed to find library for L"Windows.Media.SystemMediaTransportControls"
0684:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F714, 4): stub
0720:fixme:wmp:WMPPlayer4_get_mediaCollection (07C17A58)->(184FD554)
06c4:fixme:netapi32:NetGetJoinInformation Semi-stub (null) 0ABAFB9C 0ABAFB98
0684:fixme:dwmapi:DwmExtendFrameIntoClientArea (00020112, 01C1E290) stub
06d4:fixme:wtsapi:WTSRegisterSessionNotification Stub 00030052 0x00000000
0684:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11.
0684:fixme:ui:uisettings2_get_TextScaleFactor iface 07C0D9BC, value 01C1E8E0 stub!
06e8:fixme:sync:NtSetInformationJobObject stub: 0x6b0 4 0xc8cf76c 4
0684:fixme:imm:ImeSetActiveContext himc 00020092, flag 0x1 stub!
0684:fixme:imm:ImmReleaseContext (000200AC, 00020092): stub
0684:fixme:manipulation:viewport_ActivateConfiguration 07C07CA8, 823
0684:fixme:manipulation:viewport_SetViewportOptions 07C07CA8, 2
0684:fixme:manipulation:viewport_AddEventHandler 07C07CA8, 00020108, 164DCD58, 16507824
0684:fixme:manipulation:viewport_Stop 07C07CA8
0684:fixme:manipulation:viewport_RemoveEventHandler 07C07CA8, 374359944
0684:fixme:manipulation:viewport_Abandon 07C07CA8
0684:fixme:manipulation:direct_manip_Deactivate 07C07C68, 00020108
0684:fixme:manipulation:viewport_ActivateConfiguration 07C07CA8, 823
0684:fixme:manipulation:viewport_SetViewportOptions 07C07CA8, 2
0684:fixme:manipulation:viewport_AddEventHandler 07C07CA8, 00020108, 164DCD58, 165078B4
0684:fixme:manipulation:viewport_Stop 07C07CA8
0684:fixme:manipulation:viewport_RemoveEventHandler 07C07CA8, 0
0684:fixme:manipulation:viewport_Abandon 07C07CA8
0684:fixme:manipulation:direct_manip_Deactivate 07C07C68, 00020108
0684:fixme:manipulation:viewport_ActivateConfiguration 07C07CA8, 823
0684:fixme:manipulation:viewport_SetViewportOptions 07C07CA8, 2
0684:fixme:manipulation:viewport_AddEventHandler 07C07CA8, 00020108, 164DCD58, 165078B4
0684:fixme:manipulation:viewport_Stop 07C07CA8
0684:fixme:manipulation:viewport_RemoveEventHandler 07C07CA8, 0
0684:fixme:manipulation:viewport_Abandon 07C07CA8
0684:fixme:manipulation:direct_manip_Deactivate 07C07C68, 00020108
0684:fixme:manipulation:viewport_ActivateConfiguration 07C07CA8, 823
0684:fixme:manipulation:viewport_SetViewportOptions 07C07CA8, 2
0684:fixme:manipulation:viewport_AddEventHandler 07C07CA8, 00020108, 1650E008, 165118D4
0684:fixme:manipulation:viewport_Stop 07C07CA8
0684:fixme:manipulation:viewport_RemoveEventHandler 07C07CA8, 0
0684:fixme:manipulation:viewport_Abandon 07C07CA8
0684:fixme:manipulation:direct_manip_Deactivate 07C07C68, 00020108
0684:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11.
0684:fixme:ui:uisettings2_get_TextScaleFactor iface 07C0D9BC, value 01C1F080 stub!
0690:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
06f4:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162004.257:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
06f4:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
076c:err:winediag:wined3d_dll_init Disabling 3D support.
0774:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
Qt: Untested Windows version 10.0 detected!
0690:fixme:imm:ImeSetActiveContext himc 00020044, flag 0x1 stub!
0690:fixme:imm:ImmReleaseContext (000500D0, 00020044): stub
0690:fixme:imm:NotifyIME IMC_SETCOMPOSITIONWINDOW
0690:fixme:imm:ime_ui_window_proc hwnd 000300B6, himc 00020044, msg WM_IME_NOTIFY, wparam IMN_SETCOMPOSITIONWINDOW, lparam 0 stub!
0780:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0774:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162004.987:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: renderer
0774:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
0774:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
07b0:fixme:kernelbase:AppPolicyGetThreadInitializationType FFFFFFFA, 0BFCFEF8
0774:fixme:wmp:WMPPlayer4_get_mediaCollection (07B192F8)->(0B683004)
07e8:fixme:kernelbase:AppPolicyGetThreadInitializationType FFFFFFFA, 0E9CFEF8
076c:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162005.202:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: utility
076c:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
0808:fixme:winsock:WSALookupServiceBeginW (0ABCF304 0xff0 0ABCF340) Stub!
[0425/162005.228:ERROR:network_change_notifier_win.cc(141)] WSALookupServiceBegin failed with: 0
0808:fixme:iphlpapi:NotifyAddrChange (Handle 0ABCF46C, overlapped 08B5E268): stub
0808:fixme:wlanapi:WlanEnumInterfaces (00000001, 00000000, 0ABCEE80) semi-stub
0808:fixme:wlanapi:WlanEnumInterfaces (00000001, 00000000, 0ABCEE80) semi-stub
0814:fixme:file:NtLockFile I/O completion on lock not implemented yet
0814:fixme:virtual:prefetch_memory (process=0xffffffff,flags=0) NtSetInformationVirtualMemory(VmPrefetchInformation) partial stub
0780:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162005.451:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0780:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0030:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
[0425/162005.864:WARNING:cert_verify_proc_win.cc(104)] Unknown error -2146762482 mapped to net::ERR_FAILED
0030:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162006.116:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0030:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0710:fixme:thread:SetThreadIdealProcessorEx (00000600, 0DDDF884, 00000000): stub
0710:fixme:thread:SetThreadIdealProcessorEx (00000610, 0DDDF884, 00000000): stub
0710:fixme:winhttp:session_set_option unimplemented option 133
0028:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0028:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162006.792:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0028:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0270:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0270:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162007.472:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0270:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
010c:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
010c:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162008.149:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
010c:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0314:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0314:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162008.842:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0314:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
031c:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
031c:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162009.504:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
031c:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0328:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0328:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162010.149:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0328:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0310:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0310:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162010.854:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0310:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
034c:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
034c:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162011.533:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
034c:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0358:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
0358:fixme:heap:RtlSetHeapInformation HEAP_INFORMATION_CLASS 1 not implemented!
[0425/162012.205:INFO:crash_reporting.cc(219)] Crash reporting enabled for process: gpu-process
0358:fixme:process:GetProcessMitigationPolicy (FFFFFFFF, 4, 01C1F9C4, 4): stub
C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
0344:err:winediag:wined3d_dll_init Disabling 3D support.
Qt: Untested Windows version 10.0 detected!
jkfloris
Level 12
Level 12
Posts: 3201
Joined: Thu Aug 14, 2014 10:10 am

Re: Tryign to run Amazon music

Post by jkfloris »

Code: Select all

C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
I don't have much experience with AMD GPUs, but it seems that this has been fixed in a newer version of Mesa.
https://github.com/lutris/docs/blob/mas ... amd--intel

Code: Select all

Qt: Untested Windows version 10.0 detected!
Does it make a difference if you set the Windows version to Windows 7:

Code: Select all

wine winecfg -v win7
ShayGuy
Level 1
Level 1
Posts: 6
Joined: Wed Apr 19, 2023 10:51 am

Re: Tryign to run Amazon music

Post by ShayGuy »

l changed the Windows version to 7, it doesn't give that warning anymore but that seems to be the only change. l also installed kisak-messa PPA like it said to do in that link but l'm still getting that undefined symbol error so l'm not sure it changed much.
invisible kid
Level 5
Level 5
Posts: 368
Joined: Tue Dec 24, 2019 3:23 pm

Re: Tryign to run Amazon music

Post by invisible kid »

Code: Select all

C:\users\shay\AppData\Local\Amazon Music\Amazon Music.exe: symbol lookup error: /usr/lib/i386-linux-gnu/libvulkan_radeon.so: undefined symbol: amdgpu_query_video_caps_info
When that happens to me, it usually is a version mismatch. Your amd driver libvulkan_radeon.so doesn't have a function it is looking for. Usually you need the most recent version, but sometimes you need a specific version.
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