How many votes would Trados need to get into support

Timeout · Post by **Timeout** » Sat Jun 21, 2008 1:20 am

Hi!

How I am seeing it, the cat is biting the tail. Translators are not to technical savy and most of them will never be able to debug anything. They will not be using Wine until the software is really working on it and Mac users are not bothered, they use parallel.

I could start a list with the translators I know are using Linux and just dual booting for Trados. Now to get some votes, I would have to have a target so that most of the people don't see the votes going into the air for years. So I would describe my problems and please tell me how many votes I should gather to get a chance of anybody looking at it for sure.

So here I am talking in the voice of the many translators using Trados:

I would like to make some kind of process bar where the translators could register themselves and say if the bar reached xxx, it would come interesting for Wine to look at the few remaining bugs and try to debug them.
What should I enter as xxx?

*Status of the software:
- Mostly functional in demo mode. Some toolbar options (mostly the ones in contact with word) are missing.
I think this is not a big problem, they are already installed but seems not to appears. Cleaning the document (thus forcing Word to run and load the .dot file in the background) is letting these missing options appear.
- The possibility to work within Word is not possible. It is possible to load the macro's tool bar (.dot file) within word, all options are there, but when trying to use the macro, Word says it can't find/load the macro. The same macros are working perfectly when Word is used in the background by the software.
- Since 0.9.59, one of the dependencies for the licensing utility is refusing to initialize. As a consequence, the licensing utility is not installing. The licensing tool itself is still installing, silently failing (you can only see the error message in the log).
- When the licensing utility had been installing, there was a black cmd window opening with the licensing server initializing. It was however crashing after a few seconds.
- Too big memories are hanging Wine.
- The window for Tag Editor is refreshing at every mouse movement. It's weary for the eye. It should only refresh when going to the next unit.
- When using Tag Editor, it's loosing the font of the source text. It's only using a linux-like font.

Otherwise, I have not encountered many problems during the use.
How many user should I find so that it gets worthwhile to look at?

jeffz · Post by **jeffz** » Sat Jun 21, 2008 5:07 am

have you filed bug reports for those issues? also include a link to demo if one is available and can reproduce those issues

If there was a regression then run a regression test http://wiki.winehq.org/RegressionTesting

jeffz · Post by **jeffz** » Sat Jun 21, 2008 5:09 am

I've read this http://bugs.winehq.org/show_bug.cgi?id=12930 which looks invalid since the reporter says that the black window isn't displayed on windows. If it's not supposed to appear on windows then it probably shouldn't appear on wine.

Timeout · Post by **Timeout** » Sat Jun 21, 2008 5:27 am

Yes and no. You have to assume that on Window, the service is launching upon start of Windows (it is already running even before you launch a software. It may be launching even before the GUI of windows appears.

Hidden should it be but as I read from Vitamin on another tread, Wine is not supporting windows running but not appearing.

I would not consider it invalid, because this black window is actually the licensing utility which is refusing to install at the moment, the utility which is actually checking the license.

And no there is no demo. Every full version without a license IS a demo (with limited functions). The 30 days full demo can only be sent from SDL. The only thing you can officially find on the internet are download of cracked versions.
I can send my version for anybody liking to work on it and once you want to check the licensing, I can lend you my license for a couple of days.

Post by **dimesio** » Sat Jun 21, 2008 7:43 am

Jeffz is absolutely right about reporting all the bugs and running the regression test. I've found that regressions do get attention, and running the test really does help get them fixed faster.

The possibility to work within Word is not possible. It is possible to load the macro's tool bar (.dot file) within word, all options are there, but when trying to use the macro, Word says it can't find/load the macro. The same macros are working perfectly when Word is used in the background by the software.

This one is a known a bug in Word, http://bugs.winehq.org/show_bug.cgi?id=11415 . That report is for Word 2000, but I've found that it also affects Word 2003. The status of that bug is currently unconfirmed--adding your info to it and voting for it would at least help get it confirmed.

Timeout · Post by **Timeout** » Sat Jun 21, 2008 7:56 am

I can't confirm, I don't get this message.
This message had been fixed for me as the VBA error while running Workbench had been cleared (some ole error).

I can load the macro. Workbench can load the macro and the task bar is appearing.
It is also responsive.
However I have to open a .doc document to use it - and as soon as I open the document, word has lost track of the macro and can't find it again.
When I configure the macro in the autostart, I get a message that Word can't find the macro.

When I use workbench to use the macro, it's working perfectly (so that I can analyze a .doc text or align two word documents) so the problem is not about the macro itself or its editor (I am not using it).

Post by **dimesio** » Sat Jun 21, 2008 9:06 am

If it's not the same error message, you should open a bug report for the one you are getting.

I took a look at http://bugs.winehq.org/show_bug.cgi?id=12930 and I suspect you may be right about that window being a symptom of the licensing utility not loading. You should add your info to that bug report, and vote for it. One thing I would question about that bug report is the severity--it's currently labeled as an enhancement. Does the failure of the licensing utility prevent the full version of the program from installing or working properly? If so, the severity level should be normal, and pointing that out may help get the bug a bit more attention. An enhancement for just one program that's not widely used is probably pretty low on the list of priorities.

You should also add your test results to the AppDB; the most recent test listed is for 0.9.55.

Timeout · Post by **Timeout** » Sat Jun 21, 2008 9:25 am

I posted at enhancement because I forgot to change the severity.
The fact that it is not working it seriously preventing it working normally because without loading you get lots of error messages about the license server when starting and you are not able to go past the demo mode which is crippled with the most important functions only for a licensed version.
Maybe I will send a report, but I hate to make a report saying you can't hardly test it because I know it can do much more and it is depressing.

austin987 · Post by **austin987** » Sat Jun 21, 2008 6:08 pm

On Sat, Jun 21, 2008 at 9:25 AM, Timeout <[email protected]> wrote:

I posted at enhancement because I forgot to change the severity.
The fact that it is not working it seriously preventing it working normally because without loading you get lots of error messages about the license server when starting and you are not able to go past the demo mode which is crippled with the most important functions only for a licensed version.
Maybe I will send a report, but I hate to make a report saying you can't hardly test it because I know it can do much more and it is depressing.

Will SDL send demos out on request? Got an url?

Timeout · Post by **Timeout** » Sun Jun 22, 2008 12:07 am

In the past they have done it so. When a translator wanted a demo, they just told to register and they will send a 30 days full options demo (on Wine though, the 30 days demo is starting for each prefix/installation).

Here is the contact form:

http://www.lspzone.com/en/contactus/

If you can't please tell me so and I will contact them because it would be very unusual.

austin987 · Post by **austin987** » Sun Jun 22, 2008 12:30 am

On Sun, Jun 22, 2008 at 12:07 AM, Timeout <[email protected]> wrote:

In the past they have done it so. When a translator wanted a demo, they just told to register and they will send a 30 days full options demo (on Wine though, the 30 days demo is starting for each prefix/installation).

Here is the contact form:

http://www.lspzone.com/en/contactus/

If you can't please tell me so and I will contact them because it would be very unusual.

I sent a request, asking for a demo. We'll see from there.

Timeout · Post by **Timeout** » Sun Jun 22, 2008 2:10 am

Once you get it: here the prerequisites for the installation:

winetricks -q corefonts gecko wsh56 fakeie6 winxp

The rest is in the package.
You will get an error about the .NET, you can say yes to get further, this error is after releasing the installer so of no consequence.
When it's hanging (at the moment at the end of the installation of Trados and SLDX, usually just before the message that the installation is completed) kill Wine and start again. Apart from that no specific trick or hack.