Kareo please help

rgor · Post by **rgor** » Sun May 08, 2011 4:03 pm

Hi,
I am a new Ubuntu user and I am trying to get rid of Windows from all my computers forever! The only hurdle is my medical billing software Kareo. When I tried to run the exe file it states that it is extracting an MSI file and then shut out.
I tried extracting the msi files running w/ the wine msi switch but it states that the msi file cannot run w/o the setup file. The program can be freely downloaded from the kareo website.
I tried to get support to help me but they are not interested and asked me to use Windows instead. They don't support Linux and show no interest in doing so.
I am open to any ideas except for keeping windows on all my pcs. I love Ubuntu and I have not desire to go back to the other bug ridden and virus infested software.
Anyhelp would be greatly appreciated,
regards
rgor

FrÃ©dÃ©ric Delanoy · Sun May 08, 2011 4:19 pm

On Sun, May 8, 2011 at 23:03, rgor <[email protected]> wrote:

Hi,
I am a new Ubuntu user and I am trying to get rid of Windows from all my computers forever! The only hurdle is my medical billing software Kareo. Â When I tried to run the exe file it states that it is extracting an MSI file and then shut out.
I tried extracting the msi files running w/ the wine msi switch but it states that the msi file cannot run w/o the setup file. Â The program can be freely downloaded from the kareo website.
I tried to get support to help me but they are not interested and asked me to use Windows instead. Â They don't support Linux and show no interest in doing so.
I am open to any ideas except for keeping windows on all my pcs. Â I love Ubuntu and I have not desire to go back to the other bug ridden and virus infested software.
Anyhelp would be greatly appreciated,
regards
rgor

Wine FAQ (http://wiki.winehq.org/FAQ) has information on how to
install programs in Wine (and is generally an *extremely* recommended
reading anyway).

If you're using Natty 11.04, beware that the unity desktop has some
bugs impacting wine, so Ubuntu classic desktop (or kubuntu, xubuntu,
...) is preferable.

rgor · Post by **rgor** » Mon May 09, 2011 1:50 pm

Thank you for the guide, it was really useful. I got into the terminal mode, and typed wine start kareo_setup.exe. I got a window popup saying extracting MSI, then I got this message:

rg@Linux:~/Downloads$ wine start Kareo_Setup.exe
fixme:exec:SHELL_execute flags ignored: 0x00000100
rg@Linux:~/Downloads$ fixme:advapi:LookupAccountNameW (null) L"rg" (nil) 0x3382c0 (nil) 0x3382c4 0x3382b8 - stub
fixme:advapi:LookupAccountNameW (null) L"rg" 0x13fdd8 0x3382c0 0x140d88 0x3382c4 0x3382b8 - stub
err:msi:remove_tracked_tempfiles failed to delete L"C:\\users\\rg\\Temp\\msi213a.tmp"

and it put me back to the terminal windows. I'm messing up somewhere. I've searched through the manual (it started getting over my head) and the faq. Can anyone suggest any alternatives besides going back to Windows?

rgor · Post by **rgor** » Mon May 09, 2011 3:31 pm

The installer created an error log file also. I don't have the computational capacity to understand what is being said so I thought I would post it:

1: Using product language 1033 2:
1: Extracting support file setup.inx to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\setup.inx 2:
1: Opening stream of file C:\users\rg\Temp\{E039AC7A-4850-4852-85E6-C238531C0C00}\ISSetup.dll 2:
1: Extracting support file ISRT.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\ISRT.dll 2:
1: Extracting support file setup.exe to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\setup.exe 2:
1: Extracting support file _isres1033.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\_isres.dll 2:
1: Extracting support file String1033.txt to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\String1033.txt 2:
1: Extracting support file _isuser1033.dll to C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\_isuser.dll 2:
Starting to extract setup files
Getting SUPPORTDIR property : C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}
Extracting SetupFiles to: C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}
Getting ISSetupFile table view
Executing ISSetupFile table view
Extracting Setup File:
C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}\ELUA.rtf
Setting SUPPORTDIR property to: C:\users\rg\Temp\{EF0151BB-C43F-4BBD-A853-503DFFE943B8}
Setting ISSETUPFILESCOMPLETED property
InstallShield - ISSetAllUsers (Begin)
Opening Database
{BCA84D7C-85A5-4255-9BAB-075255A8CC8A} 1.56.4094.31812 257
{507845ED-5596-417E-8EFB-5E85EB458EAA} 0.0.0.0 99.99.99.99 769
{2A972BED-804A-49D1-9261-43FF3BA2AED0} 0.0.0.0 99.99.99.99 769
{9B07DB9D-5915-4240-A20D-29B2BDAB1F2D} 0.0.0.0 99.99.99.99 769
Closing Database
InstallShield - ISSetAllUsers (End)
Action 15:59:01: AppSearch. Searching for installed applications
Property: IE6FOUND, Signature: sigShdocvw
Action 15:59:02: LaunchConditions. Evaluating launch conditions
Action 15:59:02: FindRelatedProducts. Searching for related applications
Action 15:59:02: CostInitialize. Computing space requirements
Action 15:59:02: FileCost. Computing space requirements
1: Failed to launch action 'RemoveAdmin_V23', error is 1627 2:

vitamin · Post by **vitamin** » Tue May 10, 2011 8:38 am

rgor wrote:fixme:advapi:LookupAccountNameW (null) L"rg" 0x13fdd8 0x3382c0 0x140d88 0x3382c4 0x3382b8 - stub

What Wine version are you using? This function was changed in December of last year to not print stub.

Upgrade your Wine to at least wine-1.3.18 (latest is wine-1.3.19) and try again with clean / new wineprefix.

rgor · Post by **rgor** » Tue May 10, 2011 3:39 pm

Hi,
I upgraded to Wine 1.3 and here is what I got when I tried to run the program:

fixme:exec:SHELL_execute flags ignored: 0x00000100
pranav@pranav:~/.wine/drive_c$ fixme:storage:create_storagefile Storage share mode not implemented.
fixme:msi:check_assembly_installed we should probably check the manifest file here
fixme:msi:check_assembly_installed we should probably check the manifest file here

vitamin · Post by **vitamin** » Wed May 11, 2011 10:09 pm

rgor wrote:I upgraded to Wine 1.3 and here is what I got when I tried to run the program:

Can you post installer's log file as well?

rgor · Post by **rgor** » Sat May 14, 2011 6:39 am

1: Using product language 1033 2:
1: Extracting support file setup.inx to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\setup.inx 2:
1: Opening stream of file C:\users\pranav\Temp\{A5045E5D-A5B3-4FC4-BF06-88DC5ACE788B}\ISSetup.dll 2:
1: Extracting support file ISRT.dll to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\ISRT.dll 2:
1: Extracting support file setup.exe to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\setup.exe 2:
1: Extracting support file _isres1033.dll to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\_isres.dll 2:
1: Extracting support file String1033.txt to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\String1033.txt 2:
1: Extracting support file _isuser1033.dll to C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\_isuser.dll 2:
Starting to extract setup files
Getting SUPPORTDIR property : C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}
Extracting SetupFiles to: C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}
Getting ISSetupFile table view
Executing ISSetupFile table view
Extracting Setup File:
C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}\ELUA.rtf
Setting SUPPORTDIR property to: C:\users\pranav\Temp\{865754CE-603C-4902-826F-EDE29BA9C9D0}
Setting ISSETUPFILESCOMPLETED property
InstallShield - ISSetAllUsers (Begin)
Opening Database
{BCA84D7C-85A5-4255-9BAB-075255A8CC8A} 1.56.4094.31812 257
{507845ED-5596-417E-8EFB-5E85EB458EAA} 0.0.0.0 99.99.99.99 769
{2A972BED-804A-49D1-9261-43FF3BA2AED0} 0.0.0.0 99.99.99.99 769
{9B07DB9D-5915-4240-A20D-29B2BDAB1F2D} 0.0.0.0 99.99.99.99 769
Closing Database
InstallShield - ISSetAllUsers (End)
Action 16:37:20: AppSearch. Searching for installed applications
Action start 16:37:20: AppSearch.
Property: IE6FOUND, Signature: sigShdocvw
Action ended 16:37:20: AppSearch. Return value 0.
Action 16:37:20: LaunchConditions. Evaluating launch conditions
Action start 16:37:20: LaunchConditions.
Action ended 16:37:20: LaunchConditions. Return value 0.
Action 16:37:20: FindRelatedProducts. Searching for related applications
Action start 16:37:20: FindRelatedProducts.
Action ended 16:37:20: FindRelatedProducts. Return value 0.
Action start 16:37:20: ValidateProductID.
Action ended 16:37:20: ValidateProductID. Return value 0.
Action 16:37:20: CostInitialize. Computing space requirements
Action start 16:37:20: CostInitialize.
Action ended 16:37:20: CostInitialize. Return value 0.
Action 16:37:20: FileCost. Computing space requirements
Action start 16:37:20: FileCost.
Action ended 16:37:20: FileCost. Return value 0.

If it helps this is a web based application i.e you install it so you can access your medical billing records.
rg

rgor · Post by **rgor** » Sat May 14, 2011 6:42 am

They also have a setup.ini file. Does this help?

[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB

[Startup]
CmdLine=/L*v "C:\kareo.log"
SuppressWrongOS=Y
ScriptDriven=1
ScriptVer=12.0.0.49974
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=Kareo
PackageName=Kareo.msi
EnableLangDlg=N
LogResults=N
UI=1000
DoMaintenance=Y
ProductCode={6A012CB9-3A26-48A4-B59A-0442C5DA7558}
ProductVersion=1.56.4094.31812
SuppressReboot=Y
Skin=setup.isn
LauncherName=kareo_setup.exe
DotNetVersion=v2.0.50727
DotNetSPRequired=
UseDotNetUI=N
DotNetCoreSetupUILang=1033
DotNetLangPacks=
DotNetFxCmd=
DotNetLangPackCmd=
DotNetOptional=N
DotNetDelayReboot=N
PackageCode={104A526F-2860-42B2-879C-65A12E964783}
Source=0

[MsiVersion]
3.1.4000.2435=SupportOSMsi30

[SupportOSMsi11] ;Supported platforms for MSI 1.1
Win95=1
Win98=1
WinNT4SP3=1

[SupportOSMsi12] ;Supported platforms for MSI 1.2
Win95=1
Win98=1
WinME=1
WinNT4SP3=1

[SupportOS] ;Supported platforms for MSI 2.0
Win95=1
Win98=1
WinME=1
WinNT4SP6=1
Win2K=1

[SupportOSMsi30] ;Supported platforms for MSI 3.0
Win2KSP3=1
WinXP=1
Win2003Server=1

[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1

[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1

[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1

[WinNT4SP3]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=768

[WinNT4SP6]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536

[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2

[Win2KSP3]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
ServicePack=768

[WinXP]
MajorVer=5
MinorVer=1
MinorVerMax=2
BuildNo=2600
PlatformId=2

[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=2600
PlatformId=2

[Kareo.msi]
CertKey=Kareo.isc
Type=0
Location=Kareo.msi
[Languages]
count=1
default=409
key0=409
[Setup.bmp]
0=setup.bmp
Type=1
[dotnetfx.exe]
CertKey=DotNet.isc
Type=2
Location=http://autoupdate.kareo.com/Redistribut ... tnetfx.exe
[WindowsInstaller-KB893803-x86.exe]
Type=1
Location=WindowsInstaller-KB893803-x86.exe

jjmckenzie · Post by **jjmckenzie** » Sat May 14, 2011 6:56 pm

On 5/8/11 2:03 PM, rgor wrote:

Hi,
I am a new Ubuntu user and I am trying to get rid of Windows from all my computers forever! The only hurdle is my medical billing software Kareo. When I tried to run the exe file it states that it is extracting an MSI file and then shut out.
I tried extracting the msi files running w/ the wine msi switch but it states that the msi file cannot run w/o the setup file. The program can be freely downloaded from the kareo website.
I tried to get support to help me but they are not interested and asked me to use Windows instead. They don't support Linux and show no interest in doing so.
I am open to any ideas except for keeping windows on all my pcs. I love Ubuntu and I have not desire to go back to the other bug ridden and virus infested software.
Anyhelp would be greatly appreciated,

I have requested a demo version of Kareo. Stated that I am a Mac user.
Windows is not an option...

James McKenzie

rgor · Post by **rgor** » Wed Jun 08, 2011 8:03 pm

I tried to get some help from support but they acted like I was an idiot for even trying. I know there is a way but I'm not sure how. I'll keep checking back in the forums in case someone passes through this neck of the woods.

jjmckenzie · Post by **jjmckenzie** » Thu Jun 09, 2011 4:04 pm

On 6/8/11, rgor <[email protected]> wrote:

I tried to get some help from support but they acted like I was an idiot for
even trying. I know there is a way but I'm not sure how. I'll keep
checking back in the forums in case someone passes through this neck of the
woods.

I am going to try contacting the development team directly and see
what they say.

rgor · Post by **rgor** » Thu Jun 09, 2011 10:36 pm

Seriously, you guy are the best. It is my goal to dump windows and all its chains down the drain. Every linux user who has attained this objective could not have done it without wine.

jjmckenzie · Post by **jjmckenzie** » Thu Jun 09, 2011 10:39 pm

On 6/9/11 8:36 PM, rgor wrote:

Seriously, you guy are the best. It is my goal to dump windows and all its chains down the drain. Every linux user who has attained this objective could not have done it without wine.

You are welcome. I did receive a well worded reply from the developers
and they are looking into what they can do to help.

James McKenzie

jjmckenzie · Post by **jjmckenzie** » Fri Jun 10, 2011 11:32 pm

On 6/8/11 6:03 PM, rgor wrote:

I tried to get some help from support but they acted like I was an idiot for even trying. I know there is a way but I'm not sure how. I'll keep checking back in the forums in case someone passes through this neck of the woods.

I received a reply today from the Kareo development team and after I
build Wine 1.3.22, I will think about downloading Kareo and
installing/using it. This is a trial/demo version and I will attempt to
find out what needs to be added/fixed with Wine and enter appropriate
bug reports/work-arounds.

Note: I am PROHIBITED from giving this to others, but John if you
contact me either off-list or via message on the Forums, I will provide
contact information. The trial is NOT publically available.

rgor · Post by **rgor** » Sat Jun 18, 2011 8:00 pm

If there is anything I can do on my end to help, please do no hesitate to ask. I know most of the stuff would go over my head, but I would be glad to offer any type "test dummy" type of assistance.
rg

jjmckenzie · Post by **jjmckenzie** » Sat Jun 18, 2011 9:07 pm

On 6/18/11 6:00 PM, rgor wrote:

If there is anything I can do on my end to help, please do no hesitate to ask. I know most of the stuff would go over my head, but I would be glad to offer any type "test dummy" type of assistance.

I still have to get to an Internet connection that will support the
download. My ISP was out yesterday evening and it appears that they may
have fixed a networking issue.

James

TechCatherine · Post by **TechCatherine** » Tue Aug 30, 2011 9:55 am

I'm well aware that I'm on here a few months late, but I was hoping to find some step-by-step answers. I'm not utilizing Kareo at the moment, but it's one of the medical billing softwares that my boss is looking into. That said, he's also not adamant about keeping Windows on our system. . . .but he doesn't want Mac either. Pretty large conundrum, right?

Anyway, my boss is looking for a simpler OS -- one much like Ubuntu. The biggest hurdle to get through is that he's put me in charge of switching all this over and I don't know the first thing about changing OS's and making medical billing software compatible. Think anyone can help me out? It would be super appreciated. We want the switch to be as quick and painless as possible. While we're not a paperless office (yet), we have a lot of saved info. Thanks!!!

Martin Gregorie · Post by **Martin Gregorie** » Tue Aug 30, 2011 10:36 am

On Tue, 2011-08-30 at 09:55 -0500, TechCatherine wrote:

The biggest hurdle to get through is that he's put me in charge of
switching all this over and I don't know the first thing about
changing OS's and making medical billing software compatible. Think
anyone can help me out? It would be super appreciated. We want the
switch to be as quick and painless as possible. While we're not a
paperless office (yet), we have a lot of saved info. Thanks!!!

If you're not fully up to speed with Linux, you could do a lot worse
than hiring a few days consultation from somebody local who is.

If most of your non-billing information is in a common format, e.g. MS
Office and doesn't use fancy tricks, such as VBA macros, it should be
immediately accessible from Open Office/Libre Office - at least that's
my experience. Same goes for web pages, especially if they're written in
HTML and PHP.

Your billing software may be easy if there's a native Linux port, it
works under Wine, or if its sitting on a database using a schema that's
easily ported to one of the native Linux databases (PostgreSQL, MySQL,
Oracle - the first may be easiest). It looks to me that the billing
system authors may be your first port of call there.

Martin

TechCatherine · Post by **TechCatherine** » Thu Sep 01, 2011 11:26 pm

TechCatherine wrote:I'm well aware that I'm on here a few months late, but I was hoping to find some step-by-step answers. I'm not utilizing Kareo at the moment, but it's one of the medical billing softwares that my boss is looking into. That said, he's also not adamant about keeping Windows on our system. . . .but he doesn't want Mac either. Pretty large conundrum, right?

Anyway, my boss is looking for a simpler OS -- one much like Ubuntu. The biggest hurdle to get through is that he's put me in charge of switching all this over and I don't know the first thing about changing OS's and making medical billing software compatible. Think anyone can help me out? It would be super appreciated. We want the switch to be as quick and painless as possible. While we're not a paperless office (yet), we have a lot of saved info. Thanks!!!

Martin Gregorie wrote:If you're not fully up to speed with Linux, you could do a lot worse
than hiring a few days consultation from somebody local who is.

If most of your non-billing information is in a common format, e.g. MS
Office and doesn't use fancy tricks, such as VBA macros, it should be
immediately accessible from Open Office/Libre Office - at least that's
my experience. Same goes for web pages, especially if they're written in
HTML and PHP.

Your billing software may be easy if there's a native Linux port, it
works under Wine, or if its sitting on a database using a schema that's
easily ported to one of the native Linux databases (PostgreSQL, MySQL,
Oracle - the first may be easiest). It looks to me that the billing
system authors may be your first port of call there.

Martin

Thanks for the advice, Martin! Much appreciated! =)

rgor · Post by **rgor** » Sun Nov 27, 2011 1:02 pm

Well,
I just moved to Linux Mint. I haven't heard anything from Kareo yet. I would think they would be able to at least work with WINE to give those who are not interested in Windows malware.
Anyway, has anyone heard of any headway in terms of making it work?
rg

rgor · Post by **rgor** » Fri Jul 06, 2012 4:53 pm

Installed linux mint 13 and I thought I might come back and give Kareo a try but no luck. Same issues. If anyone would like the program it is about 33mb. The issues seems to be somewhere in the installer.
The link to get the file is www.kareo.com/help/downloads.
It seems to be an msi file. I'm thinking maybe accessing the temp file created during the install is causing the problem?

Anyway, I'll keep crossing my finger. Please give me a buzz if there is anything I can do to help with my limited computer abilities.

Post by **dimesio** » Sat Jul 07, 2012 6:22 am

rgor wrote: The link to get the file is www.kareo.com/help/downloads.

The link gives a "404 Page Not Found" error.

Post by **DanKegel** » Sat Jul 07, 2012 3:19 pm

Your click-fu is weak, try removing the period at the end of his sentence

It doesn't install for me; I get an installshield fatal error. I'll file a bug
and link to it here.

Post by **dimesio** » Sat Jul 07, 2012 3:26 pm

DanKegel wrote:Your click-fu is weak, try removing the period at the end of his sentence

It was very early in the morning.