Socket Error # 11001

Branta · Post by **Branta** » Wed Nov 16, 2011 6:36 pm

It does this in XP and 2000

RootsMagic 4 runs perfect under Wine 1.3.8 except when it goes to an Internet site as part of it's function. When it does I get this error screen:

RootsMagic has encountered an unexpected error:
Socket Error # 11001
Host not found.

The rest works fine.

It works fine in Vista.

Any suggestions?

---
Bob

Post by **dimesio** » Wed Nov 16, 2011 9:12 pm

Branta wrote: RootsMagic 4 runs perfect under Wine 1.3.8 except when it goes to an Internet site as part of it's function.

That version of Wine is old. Upgrade to the latest development release, currently 1.3.32.

Branta · Post by **Branta** » Fri Nov 18, 2011 10:21 pm

I set the repository so it installs the latest beta in terminal this way:

sudo add-apt-repository ppa:ubuntu-wine/ppa
sudo apt-get update
sudo apt-get install wine1.3

Wine-->About reports ver. 1.3.32.

It has made not changed the RootsMagic 4 Socket Error # 11001.

Using Wine-->Windows XP or Windows 7 make no difference.

I have RootsMagic 4 installed in Vista on this computer. I wonder if I should copy some *.dll's to the Wine-->RootsMagic library area?

Which ones . . . .

---
Bob

Post by **dimesio** » Fri Nov 18, 2011 11:43 pm

Post terminal output.

Branta · Post by **Branta** » Sat Nov 19, 2011 2:20 am

What do I do to get the terminal output?

I start from Wine-->RootsMagic4

---
Thanks,
Bob

Post by **dimesio** » Sat Nov 19, 2011 7:50 am

Branta wrote:What do I do to get the terminal output?

I start from Wine-->RootsMagic4

http://wiki.winehq.org/FAQ#head-3b297df ... b8edc21619

If the log is long, use a site like pastebin and post a link.

Branta · Post by **Branta** » Sat Nov 19, 2011 10:36 am

Here is the link to the debug log (log.txt):

http://pastebin.com/cu2pAuLd

It was produced using the command:

wine RootsMagic.exe &> log.txt

RootsMagic4 works except when it goes to:

https://new.familysearch.org.

Let me know if you need more or for me to produce a different log.

---
Bob

Post by **dimesio** » Sat Nov 19, 2011 10:55 am

Branta wrote:Here is the link to the debug log (log.txt):

http://pastebin.com/cu2pAuLd

It was produced using the command:

wine RootsMagic.exe &> log.txt

RootsMagic4 works except when it goes to:

https://new.familysearch.org.

Let me know if you need more or for me to produce a different log.

What version of Wine is that log from? If you haven't upgraded to 1.3.33 yet, try that, as there is a new version of wine-gecko. If that doesn't fix it, try winetricks ie7.

Bruno Jesus · Post by **Bruno Jesus** » Sat Nov 19, 2011 10:59 am

Plase, post in pastebin a log with the debug channel winsock. It's
essentialy the same thing as running in console.

If you run the application like:
wine your_program.exe &> /tmp/output.txt

Now do:
WINEDEBUG=+winsock wine your_program.exe &> /tmp/output.txt

Branta · Post by **Branta** » Sat Nov 19, 2011 12:02 pm

Winsock trace of RootsMagic.exe is here:

http://pastebin.com/tXBtDmJm

I used this command:

WINEDEBUG=+winsock wine RootsMagic.exe &> /tmp/output.txt

---
Bob

Bruno Jesus · Post by **Bruno Jesus** » Sat Nov 19, 2011 12:43 pm

The log shows that the program does several connections to the server
and send/receive a lot of data but suddenly it tries a different
approach to resolve the server address and this results in an error.
Is it possible to download this program? Can you write steps to
reproduce?

Error:
trace:winsock:WS_getaddrinfo "api.familysearch.org", (null) 0x2be6200
-> 0x612e714 -5

Branta · Post by **Branta** » Sat Nov 19, 2011 1:33 pm

You can download a "Trial" version of RootsMagic4 (RM) from here:

http://www.rootsmagic.com/

The trial version is not crippled though the print function does not work. I think the link thing might work. The site to which it is linked is:

https://new.familysearch.org

That site requires membership so RM will ask for a UI and PW.

RM gives me the socket error message AFTER I am signed in. It even displays information from the new.familysearch, but I get the error after it does. We are very close.

After the error it is difficult to terminate RM.

RM support number is 1-801-489-3102 (-8 GMT). The author of it is Bruce Buzbee. His email is [email protected]. They do NOT support Linux.

---
Bob

.

Bruno Jesus · Post by **Bruno Jesus** » Sat Nov 19, 2011 2:05 pm

The free downloadable version of Roots of Magic, called Roots of Magic
Essentials, does not ask me for user and password so I can't test Is
it possible to test with the essentials version? If yes, what steps to
reproduce?

Branta · Post by **Branta** » Sat Nov 19, 2011 3:02 pm

Roots Magic Essentials (RME) has many core features found in Roots Magic. I am sure it will include access to https://new.familysearch.org (NFS) because that is one of it's significant features.

From RME you go to to NFS when you click on the TREE icon while browsing the DB. When you do so you will be required to enter a UI and PW. That is where the socket error occurs.

I can find no place where you can go to NFS on the menu items.

Support answers the phone only Monday through Friday. I will ask and tell you after I talk with them on Monday.

I believe difficulty is at NFS. It is when I am going to them that I get the error. RM functions in every way . . . it is NFS that the socket error occurs.

Any ideas?

---
Bob

Bruno Jesus · Post by **Bruno Jesus** » Sat Nov 19, 2011 3:29 pm

When I open RootsMagic.exe I'm presented with a welcome screen where I
can choose to use the full registered version or the essentials
version. So I press Essentials. Then I get a screen prompting me what
to do. I press close. So now I'm in an empty window with a toolbar and
a menu. Where do I click to reproduce the problem? Screenshots are
welcome.

Branta · Post by **Branta** » Sat Nov 19, 2011 5:29 pm

You have to create a database or enter a genealogy of yourself. That takes only a moment. Thereby you created the DB necessary to use the App.

However, you will NOT be able to reproduce my difficulty unless you have a PW and UI issued by https://new.familysearch.org.

I know that is necessary for your to see my difficulty.

As it works in Vista I think my difficulty might be solved if I could locate a necessary file . . . .

---
Bob