missing dbghelp.dll 6.0.7.0 or higher (LotRO)

tparker · Post by **tparker** » Wed Jun 22, 2011 9:00 am

Last night I started getting an error message in Lord of the Rings Online:

"Debugging help functions could not be loaded. Please make sure you have
version 6.0.7.0 or greater of dbghelp.dll you can put this dll anywhere
in your path except your system32 directory. If you do not have this dll
then you can get it by installing the Debugging Tools for Windows
Package from \\socrates\public\Debugging Tools For Windows\ or the
latest version from
http://microsoft.com/whdc/devtools/debu ... fault.mspx.

The error says where to put the file if you are in windows, is that any
different in Wine?

More info on what is happening when I get the error in case it's needed:
This error started happening out of the blue, I had loaded the game
earlier in the day with no problems and made no changes to wine or ran
any game patches between then and the error. The error is now
consistent, occuring every time I load the game between the pylotro
launcher and the game launch itself. After the error box I get video
corruption of my entire screen, multicolored lines and boxes. If I click
for the error box to go away the video corruption also goes away and the
game launches and plays normally. After closing the game the video
corruption returns along with my normal desktop. Sometimes restarting X
through ctrl-alt-backspace clears it, sometimes it takes a full reboot.

Wine 1.3.21 installed through package manager (OpenSuse 11.4, KDE)
Nvidia 460, driver 256.53

vitamin · Post by **vitamin** » Wed Jun 22, 2011 10:04 pm

tparker wrote:After the error box I get video corruption of my entire screen, multicolored lines and boxes. If I click for the error box to go away the video corruption also goes away and the game launches and plays normally.
driver 256.53

Try upgrading your driver. Or at least reinstall it. If the problem persists, post complete terminal output (if it's big, please use pastebin).

tparker · Post by **tparker** » Sat Jun 25, 2011 11:13 am

On 06/22/2011 11:04 PM, vitamin wrote:

Try upgrading your driver. Or at least reinstall it. If the problem persists, post complete terminal output (if it's big, please use pastebin).

Upgraded driver to 270.41.06 via package manager and that fixed it,
thank you.

Also, if anyone reads this later and needs the info: the above 270
driver does not appear to have the crashing issue that the 260*.*
drivers did for Suse 11.4/KDE/Nvidia so it should be safe to move to it
from 256.53.

thom_raindog · Post by **thom_raindog** » Mon Jul 25, 2011 12:56 am

Mind if I tag along here? I have the same problem, just on a 11.04 Ubuntu (Unity) machine. Unfortunately I am already using the 270.41.06 driver. Still, I reinstalled - which is the second time now, after an unsucessful attempt at using nouveau - but the problem persists.
As I use pylotro to play Lord of the rings I have no output on the konsole.

Any further ideas how I can solve this?

thom_raindog · Post by **thom_raindog** » Mon Jul 25, 2011 1:02 am

Alright, I got it. Here is the output, it just gets pulled into pylotro.

Code: Select all

err:module:import_dll Library d3d11.dll (which is needed by L"C:\\Spiele\\The Lord of the Rings Online\\D3D11GraphicsCore.dll") not found

err:alsa:wine_snd_pcm_recover underrun occurred

AL lib: ALc.c:1427: alcDestroyContext(): deleting 1 AuxiliaryEffectSlot(s)

AL lib: ALc.c:1825: alcCloseDevice(): deleting 1 Effect(s)

Debugging help functions could not be loaded. Please make sure you have version 6.0.7.0 or greater of dbghelp.dll. You can put this DLL anywhere in your PATH, except your System32 directory. If you do not have this dll then you can get it by installing the Debugging Tools For Windows package from \\socrates\public\Debugging Tools For Windows\, or the latest version from http://www.microsoft.com/whdc/devtools/debugging/default.mspx.
Debugging help functions could not be loaded. Please make sure you have version 6.0.7.0 or greater of dbghelp.dll. You can put this DLL anywhere in your PATH, except your System32 directory. If you do not have this dll then you can get it by installing the Debugging Tools For Windows package from \\socrates\public\Debugging Tools For Windows\, or the latest version from http://www.microsoft.com/whdc/devtools/debugging/default.mspx.

*** Finished ***

I really hope that helps.

thom_raindog · Post by **thom_raindog** » Tue Jul 26, 2011 10:16 am

Oh well. I moved my LotrO to a clean .wine folder, installed vcrun2008 and d3dx9_36 and I can play just fine now, no error message, no freaky colours.
Solved

thom_raindog · Post by **thom_raindog** » Thu Jul 28, 2011 1:41 am

I now know what causes this: Setting the windows version "higher" than WinXP brings up this error and the trippy colours. Unfortunately I FEEL like LotrO runs smoother on Win7 or Vista settings, though the framerate seems the same. As well, things look better, but that can easily be contributed to some DX-stuff that is not available under XP and which probably causes all the problems in the first place.

So: Pretty and cool, but with an error, or clean and safe with XP, it's a tough choice...