Avid Sibelius Ultimate and First Issues on linux mint

[babuz87]

I have issues during the installation of Avid Sibelius Ultimate, and same issues with Sibelius First on Linux Mint. I'm encountering one last issue when trying to launch the program. I'm using Wine with a 64-bit configuration, as the 32-bit setup is unstable during installation.

I installed .NET, DirectX, and fonts using Winetricks, but I encountered some issues in the log.
When I run Sibelius.exe, I get the following message on the terminal, than i get the popup from sibelius :“There is an error initializing the license engine, your copy of Sibelius must be reactivated.”
is there something wrong with the FNPLicensingService.exe service maybe?

Code: Select all

WINEDEBUG=err+all wine '/home/enrico/.var/app/io.github.fastrizwaan.WineZGUI/data/winezgui/Prefixes/Sibelius64/drive_c/Program Files/Avid/Sibelius/Sibelius.exe' -nosplash
03f8:fixme:cryptasn:CryptDecodeObjectEx Unsupported decoder for lpszStructType 1.3.6.1.4.1.311.2.1.4
03f8:fixme:cryptasn:CryptDecodeObjectEx Unsupported decoder for lpszStructType 1.3.6.1.4.1.311.2.1.4
03f8:fixme:seh:WerRegisterFile (L"C:\\users\\enrico\\AppData\\Roaming\\Avid\\Logs\\startup.log", 2, 2) stub
03f8:fixme:process:RegisterApplicationRestart (L"/restart",0)
03f8:fixme:win:RegisterPowerSettingNotification (00000000000600AC,{02731015-4510-4526-99e6-e5a17ebd1aea},0): stub
03f8:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
03f8:fixme:wgl:X11DRV_wglGetPixelFormatAttribivARB unsupported 2008 WGL Attribute
03f8:fixme:file:NtLockFile I/O completion on lock not implemented yet
0404:fixme:file:NtLockFile I/O completion on lock not implemented yet
0404:fixme:process:SetProcessShutdownParameters (00000100, 00000001): partial stub.
03f8:err:module:import_dll Library Qt5Pdf.dll (which is needed by L"Z:\\home\\enrico\\.var\\app\\io.github.fastrizwaan.WineZGUI\\data\\winezgui\\Prefixes\\Sibelius64\\drive_c\\Program Files\\Avid\\Sibelius\\imageformats\\qpdf.dll") not found
03f8:fixme:wbemprox:client_security_SetBlanket 00006FFFE6C90E80, 00007FFFFF5AF110, 10, 0, (null), 3, 3, 0000000000000000, 0
03f8:fixme:wbemprox:client_security_Release 00006FFFE6C90E80
03f8:fixme:netprofm:list_manager_GetConnectivity 00007FFFFF5FA060, 00007FFFFF578890
03f8:fixme:system:EnableNonClientDpiScaling (00000000000800CC): stub
03f8:fixme:font:find_matching_face Untranslated charset 255
03f8:fixme:font:get_nearest_charset returning DEFAULT_CHARSET face->fs.fsCsb[0] = 00000000 file = L"\\??\\Z:\\usr\\share\\fonts\\truetype\\noto\\NotoKufiArabic-Regular.ttf"
03f8:fixme:font:find_matching_face Untranslated charset 255
03f8:fixme:font:get_nearest_charset returning DEFAULT_CHARSET face->fs.fsCsb[0] = 00000000 file = L"\\??\\Z:\\usr\\share\\fonts\\truetype\\noto\\NotoKufiArabic-Bold.ttf"
03f8:fixme:win:UnregisterPowerSettingNotification (00000000DEADBEEF): stub

[qwertymnb]

Hi,
My guess is you run into bug https://bugs.winehq.org/show_bug.cgi?id=47174

Could you post the console output here while running:
WINEDEBUG=+wintrust wine Sibelius.exe

If you know how to compile wine, you could also try the stupid hack from
https://bugs.winehq.org/attachment.cgi?id=65320

[babuz87]

Hi everyone,
Just wanted to share an update regarding the installation of Avid Sibelius First on Linux Mint. I'm facing the same issue with Sibelius Ultimate as well.

I'm down to one last problem: the program fails to launch correctly. I'm using Wine with a 64-bit prefix, since the 32-bit setup tends to be unstable during installation.

I've installed .NET, DirectX, and core fonts using Winetricks, but I noticed a few errors in the logs during setup.

When I run Sibelius.exe from the terminal, I see this message:

"There is an error initializing the license engine. Your copy of Sibelius must be reactivated."

After that, a popup appears with the same message.

I'm wondering if this could be related to the FNPLicensingService.exe service.
Does anyone know if there's a version or configuration of Wine that allows this service to work properly?

Any insights or suggestions would be greatly appreciated. Thanks!

Popup error:


System:

Code: Select all

 Kernel: 6.8.0-62-generic arch: x86_64 bits: 64 compiler: gcc v: 13.3.0 clocksource: tsc
  Desktop: Cinnamon v: 6.4.8 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 vt: 7 dm: LightDM v: 1.30.0
    Distro: Linux Mint 22.1 Xia base: Ubuntu 24.04 noble
Machine:
  Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
  Mobo: ASUSTeK model: ROG STRIX B550-F GAMING v: Rev X.0x serial: <superuser required>
    part-nu: SKU uuid: <superuser required> UEFI: American Megatrends v: 3202 date: 06/15/2023
CPU:
  Info: 8-core model: AMD Ryzen 7 3700X bits: 64 type: MT MCP smt: enabled arch: Zen 2 rev: 0
  Memory: total: 32 GiB available: 31.24 GiB used: 3.38 GiB (10.8%)
GPU Radeon 6800XT

Console issue:

Code: Select all

enrico@Ryzen:~$ WINEDEBUG=err+all wine '/home/enrico/.var/app/io.github.fastrizwaan.WineZGUI/data/winezgui/Prefixes/prefix64/drive_c/Program Files/Avid/Sibelius/Sibelius.exe'
0190:fixme:cryptasn:CryptDecodeObjectEx Unsupported decoder for lpszStructType 1.3.6.1.4.1.311.2.1.4
0190:fixme:cryptasn:CryptDecodeObjectEx Unsupported decoder for lpszStructType 1.3.6.1.4.1.311.2.1.4
0190:fixme:seh:WerRegisterFile (L"C:\\users\\enrico\\AppData\\Roaming\\Avid\\Logs\\startup.log", 2, 2) stub
0190:fixme:process:RegisterApplicationRestart (L"/restart",0)
0190:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0190:fixme:wgl:X11DRV_wglGetPixelFormatAttribivARB unsupported 2008 WGL Attribute
0190:fixme:toolhelp:CreateToolhelp32Snapshot Unimplemented: heap list snapshot
0190:fixme:toolhelp:Heap32ListFirst : stub
0190:fixme:winsock:setsockopt SO_ERROR, stub.
0190:fixme:winsock:setsockopt SO_ERROR, stub.
0190:fixme:msvcrt:__clean_type_info_names_internal (00006FFFF0B73C38) stub
0190:fixme:msvcrt:__clean_type_info_names_internal (00006FFFFC1B6B78) stub
enrico@Ryzen:~$ 013c:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
01c4:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
013c:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be

Here's the source of the download of the software:
https://my.avid.com/products/a5hVP00000 ... MyProducts