CrealityScan not working after updating from 22.04 to 24.04

[frmdstryr]

I was previously able to run CrealityScan with wine 9.12 on KDE Neon 22.04 and edit scans. After updating to 24.04 and wine 9.20 the application no longer starts. It installs fine and opens but then exits. I believe it is an chromium based electrion app.

The log shows a few errors and warnings, unfortunately I don't have an old log to compare with.

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018c:err:ole:com_get_class_object class {7ab36653-1796-484b-bdfa-e74f1db7c1dc} not registered
018c:err:ole:create_server class {7ab36653-1796-484b-bdfa-e74f1db7c1dc} not registered
018c:err:ole:com_get_class_object no class object {7ab36653-1796-484b-bdfa-e74f1db7c1dc} could be created for context 0x5
0120:err:ole:com_get_class_object class {aa509086-5ca9-4c25-8f95-589d3c07b48a} not registered
0120:err:ole:com_get_class_object class {aa509086-5ca9-4c25-8f95-589d3c07b48a} not registered
0120:err:ole:create_server class {aa509086-5ca9-4c25-8f95-589d3c07b48a} not registered
0120:fixme:ole:com_get_class_object CLSCTX_REMOTE_SERVER not supported
0120:err:ole:com_get_class_object no class object {aa509086-5ca9-4c25-8f95-589d3c07b48a} could be created for context 0x17
MESA-INTEL: warning: cannot initialize blitter engine
0244:err:d3d:wined3d_context_gl_set_pixel_format wglSetPixelFormatWINE failed to set pixel format 1 on device context 0000000012010057.

I don't think it is a graphics driver issue because I can play games (Battlefield 3 & 4) using proton fine. I also followed wine's guide for d3d and it shows Direct rendering enabled with Mesa. My computer has an 12th gen Intel cpu with an Intel Arc dgpu.

Full log

winegui.tar.gz

winegui llog

(3.44 KiB) Downloaded 1218 times

Any help is appreciated.

[frmdstryr]

I used winegui to install DirectX v9/v10v/11 (Vulkan) and now it gets further and I no longer see the following error

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0244:err:d3d:wined3d_context_gl_set_pixel_format wglSetPixelFormatWINE failed to set pixel format 1 on device context 0000000012010057

however it still does not start but shows different errors and still does not start.

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err:   D3D11VideoDevice::GetVideoDecoderProfileCount: Stub
0180:err:vulkan:X11DRV_vulkan_surface_create Failed to allocate client window for hwnd=0x1007a
err:   D3D11SwapChain: Failed to recreate surface: VK_ERROR_OUT_OF_HOST_MEMORY
err:   DXGI: CreateSwapChainForHwnd: Failed to create swap chain, hr -2147467259

Full log

winegui-2.tar.gz

(5.09 KiB) Downloaded 1287 times

Not sure why it says out of memory, the system has 64GB ram and the card has 4GB VRAM.

[frmdstryr]

I used protontricks to install it into the same prefix as one of the Battlefield apps and now it works. Not sure what is different between that and one created with winegui..

[frmdstryr]

It seems the problem was I needed to "Install core fonts" with winetricks/winegui, none of the other packages matter.

Edit: Installing the vulkan DirectX package fixes an warning popup about an old graphics driver in the application.