Errors installing Intel® System Support Utility for Windows

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TheTubaGeek
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Joined: Sat Aug 17, 2024 1:53 pm

Errors installing Intel® System Support Utility for Windows

Post by TheTubaGeek »

I'm trying to install Intel® System Support Utility for Windows (filename SSU.msi) via Wine and below is the verbose log that was generated:

Code: Select all

1: 0 2: 1033 3: 1252 
=== Logging started: 8/17/2024  4:19:06 ===
Message type: 0, Argument: 1033, 1252
Message type: 1, Argument: System Support Utility
Action start 4:19:06: INSTALL.
Action start 4:19:06: SetREINSTALLMODE.
Action ended 4:19:06: SetREINSTALLMODE. Return value 1.
Action start 4:19:06: FindRelatedProducts.
Action ended 4:19:06: FindRelatedProducts. Return value 1.
Action start 4:19:06: LaunchConditions.
Action ended 4:19:06: LaunchConditions. Return value 1.
Action start 4:19:06: ValidateProductID.
Action ended 4:19:06: ValidateProductID. Return value 1.
Action start 4:19:06: CostInitialize.
Action ended 4:19:06: CostInitialize. Return value 1.
Action start 4:19:06: FileCost.
Action ended 4:19:06: FileCost. Return value 1.
Action start 4:19:06: CostFinalize.
Action ended 4:19:06: CostFinalize. Return value 1.
Action start 4:19:06: MigrateFeatureStates.
Action ended 4:19:06: MigrateFeatureStates. Return value 0.
Action start 4:19:06: ExecuteAction.
1: 0 2: 1033 3: 1252 
1: 0 2: 1033 3: 1252 
Message type: 0, Argument: 1033, 1252
Message type: 1, Argument: System Support Utility
Action start 4:19:06: INSTALL.
1: System Support Utility 2: {5317DF1A-31F4-4688-A5CD-C3E2943A83F4} 
Action start 4:19:06: FindRelatedProducts.
Action ended 4:19:06: FindRelatedProducts. Return value 1.
Action start 4:19:06: LaunchConditions.
Action ended 4:19:06: LaunchConditions. Return value 1.
Action start 4:19:06: ValidateProductID.
Action ended 4:19:06: ValidateProductID. Return value 1.
Action start 4:19:06: CostInitialize.
Action ended 4:19:06: CostInitialize. Return value 1.
Action start 4:19:06: FileCost.
Action ended 4:19:06: FileCost. Return value 1.
Action start 4:19:06: CostFinalize.
Action ended 4:19:06: CostFinalize. Return value 1.
Action start 4:19:06: MigrateFeatureStates.
Action ended 4:19:06: MigrateFeatureStates. Return value 0.
Action start 4:19:06: InstallValidate.
Action ended 4:19:06: InstallValidate. Return value 1.
Action start 4:19:06: RemoveExistingProducts.
Action ended 4:19:06: RemoveExistingProducts. Return value 1.
Action start 4:19:06: InstallInitialize.
Action ended 4:19:06: InstallInitialize. Return value 1.
Action start 4:19:06: ProcessComponents.
Action ended 4:19:06: ProcessComponents. Return value 1.
Action start 4:19:06: UnpublishFeatures.
Action ended 4:19:06: UnpublishFeatures. Return value 1.
Action start 4:19:06: RemoveRegistryValues.
Action ended 4:19:06: RemoveRegistryValues. Return value 1.
Action start 4:19:06: RemoveShortcuts.
Action ended 4:19:06: RemoveShortcuts. Return value 1.
Action start 4:19:06: RemoveFiles.
Action ended 4:19:06: RemoveFiles. Return value 1.
Action start 4:19:06: InstallFiles.
Action ended 4:19:06: InstallFiles. Return value 1.
Action start 4:19:06: CreateShortcuts.
Action ended 4:19:06: CreateShortcuts. Return value 1.
Action start 4:19:06: WriteRegistryValues.
Action ended 4:19:06: WriteRegistryValues. Return value 1.
Action start 4:19:06: RegisterUser.
Action ended 4:19:06: RegisterUser. Return value 1.
Action start 4:19:06: RegisterProduct.
Action ended 4:19:06: RegisterProduct. Return value 1.
Action start 4:19:06: PublishFeatures.
Action ended 4:19:06: PublishFeatures. Return value 1.
Action start 4:19:06: PublishProduct.
Action ended 4:19:06: PublishProduct. Return value 1.
Action start 4:19:06: InstallFinalize.
Action start 4:19:06: ProcessComponents.
Action ended 4:19:06: ProcessComponents. Return value 1.
Action start 4:19:06: UnpublishFeatures.
Action ended 4:19:06: UnpublishFeatures. Return value 1.
Action start 4:19:06: RemoveRegistryValues.
Action ended 4:19:06: RemoveRegistryValues. Return value 1.
Action start 4:19:06: RemoveShortcuts.
Action ended 4:19:06: RemoveShortcuts. Return value 1.
Action start 4:19:06: RemoveFiles.
Action ended 4:19:06: RemoveFiles. Return value 1.
Action start 4:19:06: InstallFiles.
Action ended 4:19:06: InstallFiles. Return value 1.
Action start 4:19:06: CreateShortcuts.
Action ended 4:19:06: CreateShortcuts. Return value 1.
Action start 4:19:06: WriteRegistryValues.
Action ended 4:19:06: WriteRegistryValues. Return value 1.
Action start 4:19:06: RegisterUser.
Action ended 4:19:06: RegisterUser. Return value 1.
Action start 4:19:06: RegisterProduct.
Action ended 4:19:06: RegisterProduct. Return value 1.
Action start 4:19:06: PublishFeatures.
Action ended 4:19:06: PublishFeatures. Return value 1.
Action start 4:19:06: PublishProduct.
Action ended 4:19:06: PublishProduct. Return value 1.
Action ended 4:19:06: InstallFinalize. Return value 1.
Action ended 4:19:06: INSTALL. Return value 1.
1: System Support Utility 2: {5317DF1A-31F4-4688-A5CD-C3E2943A83F4} 3: 1 
Property(S): UpgradeCode = {918BEDAB-5601-47E1-8A1E-5189E3BB2DB6}
Property(S): APPLICATIONROOTDIRECTORY = C:\Program Files (x86)\SSU\
Property(S): ApplicationProgramsFolder = C:\users\evan\Start Menu\Programs\System Support Utility\
Property(S): INSTALLSTARTMENUSHORTCUT = 1
Property(S): DesktopFolder = C:\users\evan\Desktop\
Property(S): INSTALLDESKTOPSHORTCUT = 1
Property(S): REINSTALLMODE = amus
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TARGETDIR = C:\
Property(S): ProgramMenuFolder = C:\users\evan\Start Menu\Programs\
Property(S): SourceDir = Z:\home\evan\Downloads\
Property(S): ALLUSERS = 1
Property(S): WixShellExecTarget = C:\Program Files (x86)\SSU\SSU.exe
Property(S): Manufacturer = Intel
Property(S): Intel = 6
Property(S): ProductCode = {5317DF1A-31F4-4688-A5CD-C3E2943A83F4}
Property(S): ProductLanguage = 1033
Property(S): ProductName = System Support Utility
Property(S): ProductVersion = 3.0.0.2
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): AdminUser = 1
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): FavoritesFolder = C:\users\evan\Favorites\
Property(S): FontsFolder = C:\windows\Fonts\
Property(S): SendToFolder = C:\users\evan\SendTo\
Property(S): StartMenuFolder = C:\users\evan\Start Menu\
Property(S): StartupFolder = C:\users\evan\Start Menu\Programs\StartUp\
Property(S): TemplateFolder = C:\users\evan\Templates\
Property(S): AdminToolsFolder = C:\users\evan\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\users\evan\Application Data\
Property(S): SystemFolder = C:\windows\syswow64\
Property(S): System16Folder = C:\windows\system32\
Property(S): LocalAppDataFolder = C:\users\evan\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\users\evan\My Pictures\
Property(S): PersonalFolder = C:\users\evan\My Documents\
Property(S): WindowsFolder = C:\windows\
Property(S): PrintHoodFolder = C:\users\evan\PrintHood\
Property(S): NetHoodFolder = C:\users\evan\NetHood\
Property(S): RecentFolder = C:\users\evan\Recent\
Property(S): PhysicalMemory = 19800
Property(S): WindowsVolume = C:\
Property(S): TempFolder = C:\users\evan\Temp\
Property(S): VersionNT = 603
Property(S): MsiNTProductType = 1
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): VersionMsi = 4.5
Property(S): VersionDatabase = 400
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): VersionNT64 = 603
Property(S): System64Folder = C:\windows\system32\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ScreenX = 1600
Property(S): ScreenY = 900
Property(S): ColorBits = 32
Property(S): UserSID = S-1-5-21-0-0-0-1000
Property(S): MsiNetAssemblySupport = 4.6.1590.0
Property(S): UserLanguageID = 1033
Property(S): SystemLanguageID = 1033
Property(S): ProductState = 5
Property(S): LogonUser = evan
Property(S): ComputerName = EVEN-LAPTOP
Property(S): UILevel = 5
Property(S): PackageCode = {A7A031B1-2A79-4484-B7A8-E2D263D5A207}
Property(S): DATABASE = C:\windows\Installer\d1b1.msi
Property(S): Installed = 1
Property(S): ProductToBeRegistered = 11: 0 2: 1033 3: 1252 
=== Logging started: 8/17/2024  4:19:06 ===
Message type: 0, Argument: 1033, 1252
Message type: 1, Argument: System Support Utility
Action start 4:19:06: INSTALL.
Action start 4:19:06: SetREINSTALLMODE.
Action ended 4:19:06: SetREINSTALLMODE. Return value 1.
Action start 4:19:06: FindRelatedProducts.
Action ended 4:19:06: FindRelatedProducts. Return value 1.
Action start 4:19:06: LaunchConditions.
Action ended 4:19:06: LaunchConditions. Return value 1.
Action start 4:19:06: ValidateProductID.
Action ended 4:19:06: ValidateProductID. Return value 1.
Action start 4:19:06: CostInitialize.
Action ended 4:19:06: CostInitialize. Return value 1.
Action start 4:19:06: FileCost.
Action ended 4:19:06: FileCost. Return value 1.
Action start 4:19:06: CostFinalize.
Action ended 4:19:06: CostFinalize. Return value 1.
Action start 4:19:06: MigrateFeatureStates.
Action ended 4:19:06: MigrateFeatureStates. Return value 0.
Action start 4:19:06: ExecuteAction.
1: 0 2: 1033 3: 1252 
1: 0 2: 1033 3: 1252 
Message type: 0, Argument: 1033, 1252
Message type: 1, Argument: System Support Utility
Action start 4:19:06: INSTALL.
1: System Support Utility 2: {5317DF1A-31F4-4688-A5CD-C3E2943A83F4} 
Action start 4:19:06: FindRelatedProducts.
Action ended 4:19:06: FindRelatedProducts. Return value 1.
Action start 4:19:06: LaunchConditions.
Action ended 4:19:06: LaunchConditions. Return value 1.
Action start 4:19:06: ValidateProductID.
Action ended 4:19:06: ValidateProductID. Return value 1.
Action start 4:19:06: CostInitialize.
Action ended 4:19:06: CostInitialize. Return value 1.
Action start 4:19:06: FileCost.
Action ended 4:19:06: FileCost. Return value 1.
Action start 4:19:06: CostFinalize.
Action ended 4:19:06: CostFinalize. Return value 1.
Action start 4:19:06: MigrateFeatureStates.
Action ended 4:19:06: MigrateFeatureStates. Return value 0.
Action start 4:19:06: InstallValidate.
Action ended 4:19:06: InstallValidate. Return value 1.
Action start 4:19:06: RemoveExistingProducts.
Action ended 4:19:06: RemoveExistingProducts. Return value 1.
Action start 4:19:06: InstallInitialize.
Action ended 4:19:06: InstallInitialize. Return value 1.
Action start 4:19:06: ProcessComponents.
Action ended 4:19:06: ProcessComponents. Return value 1.
Action start 4:19:06: UnpublishFeatures.
Action ended 4:19:06: UnpublishFeatures. Return value 1.
Action start 4:19:06: RemoveRegistryValues.
Action ended 4:19:06: RemoveRegistryValues. Return value 1.
Action start 4:19:06: RemoveShortcuts.
Action ended 4:19:06: RemoveShortcuts. Return value 1.
Action start 4:19:06: RemoveFiles.
Action ended 4:19:06: RemoveFiles. Return value 1.
Action start 4:19:06: InstallFiles.
Action ended 4:19:06: InstallFiles. Return value 1.
Action start 4:19:06: CreateShortcuts.
Action ended 4:19:06: CreateShortcuts. Return value 1.
Action start 4:19:06: WriteRegistryValues.
Action ended 4:19:06: WriteRegistryValues. Return value 1.
Action start 4:19:06: RegisterUser.
Action ended 4:19:06: RegisterUser. Return value 1.
Action start 4:19:06: RegisterProduct.
Action ended 4:19:06: RegisterProduct. Return value 1.
Action start 4:19:06: PublishFeatures.
Action ended 4:19:06: PublishFeatures. Return value 1.
Action start 4:19:06: PublishProduct.
Action ended 4:19:06: PublishProduct. Return value 1.
Action start 4:19:06: InstallFinalize.
Action start 4:19:06: ProcessComponents.
Action ended 4:19:06: ProcessComponents. Return value 1.
Action start 4:19:06: UnpublishFeatures.
Action ended 4:19:06: UnpublishFeatures. Return value 1.
Action start 4:19:06: RemoveRegistryValues.
Action ended 4:19:06: RemoveRegistryValues. Return value 1.
Action start 4:19:06: RemoveShortcuts.
Action ended 4:19:06: RemoveShortcuts. Return value 1.
Action start 4:19:06: RemoveFiles.
Action ended 4:19:06: RemoveFiles. Return value 1.
Action start 4:19:06: InstallFiles.
Action ended 4:19:06: InstallFiles. Return value 1.
Action start 4:19:06: CreateShortcuts.
Action ended 4:19:06: CreateShortcuts. Return value 1.
Action start 4:19:06: WriteRegistryValues.
Action ended 4:19:06: WriteRegistryValues. Return value 1.
Action start 4:19:06: RegisterUser.
Action ended 4:19:06: RegisterUser. Return value 1.
Action start 4:19:06: RegisterProduct.
Action ended 4:19:06: RegisterProduct. Return value 1.
Action start 4:19:06: PublishFeatures.
Action ended 4:19:06: PublishFeatures. Return value 1.
Action start 4:19:06: PublishProduct.
Action ended 4:19:06: PublishProduct. Return value 1.
Action ended 4:19:06: InstallFinalize. Return value 1.
Action ended 4:19:06: INSTALL. Return value 1.
1: System Support Utility 2: {5317DF1A-31F4-4688-A5CD-C3E2943A83F4} 3: 1 
Property(S): UpgradeCode = {918BEDAB-5601-47E1-8A1E-5189E3BB2DB6}
Property(S): APPLICATIONROOTDIRECTORY = C:\Program Files (x86)\SSU\
Property(S): ApplicationProgramsFolder = C:\users\evan\Start Menu\Programs\System Support Utility\
Property(S): INSTALLSTARTMENUSHORTCUT = 1
Property(S): DesktopFolder = C:\users\evan\Desktop\
Property(S): INSTALLDESKTOPSHORTCUT = 1
Property(S): REINSTALLMODE = amus
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TARGETDIR = C:\
Property(S): ProgramMenuFolder = C:\users\evan\Start Menu\Programs\
Property(S): SourceDir = Z:\home\evan\Downloads\
Property(S): ALLUSERS = 1
Property(S): WixShellExecTarget = C:\Program Files (x86)\SSU\SSU.exe
Property(S): Manufacturer = Intel
Property(S): Intel = 6
Property(S): ProductCode = {5317DF1A-31F4-4688-A5CD-C3E2943A83F4}
Property(S): ProductLanguage = 1033
Property(S): ProductName = System Support Utility
Property(S): ProductVersion = 3.0.0.2
Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(S): AdminUser = 1
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): FavoritesFolder = C:\users\evan\Favorites\
Property(S): FontsFolder = C:\windows\Fonts\
Property(S): SendToFolder = C:\users\evan\SendTo\
Property(S): StartMenuFolder = C:\users\evan\Start Menu\
Property(S): StartupFolder = C:\users\evan\Start Menu\Programs\StartUp\
Property(S): TemplateFolder = C:\users\evan\Templates\
Property(S): AdminToolsFolder = C:\users\evan\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\users\evan\Application Data\
Property(S): SystemFolder = C:\windows\syswow64\
Property(S): System16Folder = C:\windows\system32\
Property(S): LocalAppDataFolder = C:\users\evan\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\users\evan\My Pictures\
Property(S): PersonalFolder = C:\users\evan\My Documents\
Property(S): WindowsFolder = C:\windows\
Property(S): PrintHoodFolder = C:\users\evan\PrintHood\
Property(S): NetHoodFolder = C:\users\evan\NetHood\
Property(S): RecentFolder = C:\users\evan\Recent\
Property(S): PhysicalMemory = 19800
Property(S): WindowsVolume = C:\
Property(S): TempFolder = C:\users\evan\Temp\
Property(S): VersionNT = 603
Property(S): MsiNTProductType = 1
Property(S): WindowsBuild = 9600
Property(S): ServicePackLevel = 0
Property(S): VersionMsi = 4.5
Property(S): VersionDatabase = 400
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): VersionNT64 = 603
Property(S): System64Folder = C:\windows\system32\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ScreenX = 1600
Property(S): ScreenY = 900
Property(S): ColorBits = 32
Property(S): UserSID = S-1-5-21-0-0-0-1000
Property(S): MsiNetAssemblySupport = 4.6.1590.0
Property(S): UserLanguageID = 1033
Property(S): SystemLanguageID = 1033
Property(S): ProductState = 5
Property(S): LogonUser = evan
Property(S): ComputerName = EVEN-LAPTOP
Property(S): UILevel = 5
Property(S): PackageCode = {A7A031B1-2A79-4484-B7A8-E2D263D5A207}
Property(S): DATABASE = C:\windows\Installer\d1b1.msi
Property(S): Installed = 1
Property(S): ProductToBeRegistered = 1
Property(S): OriginalDatabase = Z:\home\evan\Downloads\ssu.msi
Property(S): SOURCEDIR = Z:\home\evan\Downloads\
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): CostingComplete = 1
Property(S): ROOTDRIVE = C:\
Property(S): INSTALLLEVEL = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
1: 2 2: 0 
1: 2 2: 1 
Action ended 4:19:06: ExecuteAction. Return value 1.
Action ended 4:19:06: INSTALL. Return value 1.
Property(S): OriginalDatabase = Z:\home\evan\Downloads\ssu.msi
Property(S): SOURCEDIR = Z:\home\evan\Downloads\
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): CostingComplete = 1
Property(S): ROOTDRIVE = C:\
Property(S): INSTALLLEVEL = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
1: 2 2: 0 
1: 2 2: 1 
Action ended 4:19:06: ExecuteAction. Return value 1.
Action ended 4:19:06: INSTALL. Return value 1.
I got other messages from the terminal, though:

Code: Select all

02d8:fixme:file:NtLockFile I/O completion on lock not implemented yet
02d8:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
02d8:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 5)
02d8:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 5)
But, when I access the uninstaller, the application appears to have installed. Unfortunately, I am unable to get it to run. I am currently trying to install it using PlayOnLinux to see if it will work there.

Any and all assistance is greatly appreciated!
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