Strange WoW behavior - unresponsive -> disconnect

doumakes · Post by **doumakes** » Tue Dec 15, 2009 9:11 pm

I'm encountering a strange new behavior from WoW. I'm able to start the game, login, and enter the game world. Then, either immediately or after hours of play, the environment suddenly becomes unresponsive. My toon is able to move around, but NPCs do nothing when clicked, chat traffic vanishes, the Logout and Exit Game buttons do nothing, etc. If I wait long enough, I get a "Disconnected from server" error. Happens on all toons and on all realms where I have characters. There isn't a network issue, and rebooting my Ubuntu system has no effect.

First time I saw this was the day of the 3.3 patch, which also happens to be when I upgraded wine. I couldn't get back in all day, then came back the following day and was able to get in. Second time was yesterday; I came back after the maintenance outage today and the problem was gone. Third time is now.

Anyone else seeing similar behavior?

Code: Select all

$ uname -a
Linux don-desktop 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC 2009 x86_64 GNU/Linux
$ wine --version
wine-1.1.34

lupusnoctu · Post by **lupusnoctu** » Wed Dec 16, 2009 4:54 pm

This does sound like a network error to me. What have you done to eliminate that possibility? Remember to keep in mind that just because you loose your connection to the game server doesn't mean you have lost your internet connection all-together. Try tracking your latency, maybe there is a lot of lag somewhere between you and the game server. There's an addon called Titan Panel that has a performance monitor that constantly shows your FPS, latency, and memory usage. Keep an eye on that and see if you notice a large amount of latency each time before this happens. This used to happen to me all the time and I always noticed my ping rising slowly but dramatically a few minutes before it happened to when it happened, always ending with the ping (latency) being above 17000ms, or 17 seconds. I went to pingtest.net and found that my line quality was "Grade D".

Eventually I fixed the issue by calling my ISP's customer support line and politely explaining the issue and asking them to run a full network diagnostic. In my case, they did and they found that some of their equipment was operating sub-nominal and had to be replaced. They actually called me back and thanked me. lol

Granted, if it is a network issue, it might not even be on your or the ISP's end, but on Blizz's end, or somewhere between. And it is quite a coincidence that you started having this issue the day of the 3.3 patch, so it is conceivable that it's some other issue, but let's definitively make sure that it's not the network first.

One other quick note, this issue is also VERY common if the realm you're playing on goes down unexpectedly.

Hope this helps,
LupusNoctu

Sam Fourman Jr. · Post by **Sam Fourman Jr.** » Wed Dec 16, 2009 5:42 pm

On Wed, Dec 16, 2009 at 2:11 AM, doumakes <[email protected]> wrote:

I'm encountering a strange new behavior from WoW. I'm able to start the game, login, and enter the game world. Then, either immediately or after hours of play, the environment suddenly becomes unresponsive. My toon is able to move around, but NPCs do nothing when clicked, chat traffic vanishes, the Logout and Exit Game buttons do nothing, etc. If I wait long enough, I get a "Disconnected from server" error. Happens on all toons and on all realms where I have characters. There isn't a network issue, and rebooting my Ubuntu system has no effect.

First time I saw this was the day of the 3.3 patch, which also happens to be when I upgraded wine. I couldn't get back in all day, then came back the following day and was able to get in. Second time was yesterday; I came back after the maintenance outage today and the problem was gone. Third time is now.

Anyone else seeing similar behavior?

This happens ALL THE TIME, and it is a network issue... but I believe
it is on blizzards part, We have Several WoW installs a Few on wine in
FreeBSD 8
and 1 on a macbook pro (running native OSX Warcraft) and one on
Windows xp. sometimes one these installs will drop connection with
blizzards servers at what seems like random. all the other machines
will be on and active no trouble.

in summary, I believe this is not a wine issue I have seen it on OSX
and Windows and wine.

Sam Fourman Jr.
Fourman Networks

tparker · Post by **tparker** » Wed Dec 16, 2009 6:34 pm

On Wednesday 16 December 2009 5:42:05 pm Sam Fourman Jr. wrote:

in summary, I believe this is not a wine issue I have seen it on OSX
and Windows and wine.

We have been having it happen on WinXP, Vista, and Fedora12/wine - I
agree, the problem is at the Blizzard end.

Scrotu%90 · Post by **Scrotu%90** » Fri Aug 12, 2011 3:17 am

very similar, only two are weird:

1st from MacOSX my (laptop) and from Windows running perfectly, never interrupted.
2nd To the solution was not within this thread, and I do not believe that it is impossible to solve.

jjmckenzie · Post by **jjmckenzie** » Sat Aug 13, 2011 6:31 pm

doumakes wrote:I'm encountering a strange new behavior from WoW. I'm able to start the game, login, and enter the game world. Then, either immediately or after hours of play, the environment suddenly becomes unresponsive. My toon is able to move around, but NPCs do nothing when clicked, chat traffic vanishes, the Logout and Exit Game buttons do nothing, etc. If I wait long enough, I get a "Disconnected from server" error. Happens on all toons and on all realms where I have characters. There isn't a network issue, and rebooting my Ubuntu system has no effect.

First time I saw this was the day of the 3.3 patch, which also happens to be when I upgraded wine. I couldn't get back in all day, then came back the following day and was able to get in. Second time was yesterday; I came back after the maintenance outage today and the problem was gone. Third time is now.

Anyone else seeing similar behavior?
Code: Select all
$ uname -a
Linux don-desktop 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC 2009 x86_64 GNU/Linux
$ wine --version
wine-1.1.34

One comment: Why are you running an ancient version of Wine? Can you try again with Wine-1.3.26 installed to see if the problem changes?

Thank you.

James

Tristan Champomier · Post by **Tristan Champomier** » Sun Aug 14, 2011 5:44 pm

doumakes wrote:
I'm encountering a strange new behavior from WoW. I'm able to start the
game, login, and enter the game world. Then, either immediately or
after hours of play, the environment suddenly becomes unresponsive. My
toon is able to move around, but NPCs do nothing when clicked, chat
traffic vanishes, the Logout and Exit Game buttons do nothing, etc. If
I wait long enough, I get a "Disconnected from server" error. Happens
on all toons and on all realms where I have characters. There isn't a
network issue, and rebooting my Ubuntu system has no effect.

First time I saw this was the day of the 3.3 patch, which also happens to
be when I upgraded wine. I couldn't get back in all day, then came back
the following day and was able to get in. Second time was yesterday; I
came back after the maintenance outage today and the problem was gone.
Third time is now.

Anyone else seeing similar behavior?

Not a wine bug or issue. Since last patch many players have similars problems
of disconections from servers, either Wine emulation or Windows OS used.
I'm MT and yesterday evening, in middle of raid, while we were at ending boss,
i got a server disconnection, it broken my ui at relog, lost raid ui, etc.,
same thing happened to one of our healers during whole raid... Issue seems
from Wow, not wine.

Cheers

Code:
$ uname -a
Linux don-desktop 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC
2009 x86_64 GNU/Linux $ wine --version
wine-1.1.34
One comment: Why are you running an ancient version of Wine? Can you try
again with Wine-1.3.26 installed to see if the problem changes?

Thank you.

James