Bitrix24 desktop client: Unhandled exception 0xc06d007f

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wexi
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Posts: 3
Joined: Fri Nov 22, 2013 10:03 pm

Bitrix24 desktop client: Unhandled exception 0xc06d007f

Post by wexi »

I'm trying to use the Bitrix24 desktop client for Windows on a Kubuntu 12.04 system. The IM part of the application works fine but the file synchronization part causes the program to crash after adding a file to the synced folder. The program uploads the file and displays a notification that the file was uploaded and crash immediately after the notification disappears. If I close the notification without waiting for it to disappear, the crash occurs immediately. Any help would be greatly appreciated.

Code: Select all

wine: Unhandled exception 0xc06d007f in thread b2 at address 0x7b83ba95 (thread 00b2), starting debugger...
Unhandled exception: 0xc06d007f in 32-bit code (0x7b83ba95).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b83ba95 ESP:009ce4a4 EBP:009ce518 EFLAGS:00000246(   - --  I  Z- -P- )
 EAX:7b82677d EBX:7b8b4ff4 ECX:00000000 EDX:00000001
 ESI:00000001 EDI:c06d007f
Stack dump:
0x009ce4a4:  009ce590 00000004 7bc46cb8 c06d007f
0x009ce4b4:  00000000 00000000 7b83ba95 00000001
0x009ce4c4:  009ce544 009ce518 7b8591b5 00000000
0x009ce4d4:  7e830000 7b826705 7b8591b5 c000007a
0x009ce4e4:  009ce4f4 00000000 009ce4fc 00dd0700
0x009ce4f4:  000e000d 1211a936 009ce528 00dd0700
Backtrace:
=>0 0x7b83ba95 in kernel32 (+0x2ba95) (0x009ce518)
  1 0x10409a5f in libcef (+0x409a5e) (0x009ce588)
  2 0x104092e8 in libcef (+0x4092e7) (0x009ce5cc)
  3 0x10225d73 in libcef (+0x225d72) (0x009ce5e8)
  4 0x10225bf0 in libcef (+0x225bef) (0x009ce638)
  5 0x7e8d64ea WINPROC_wrapper+0x19() in user32 (0x009ce668)
  6 0x7e8d6bcc in user32 (+0xa6bcb) (0x009ce6b8)
  7 0x7e8d92e5 in user32 (+0xa92e4) (0x009ce708)
  8 0x7e8974ee in user32 (+0x674ed) (0x009ce778)
  9 0x7e89e886 in user32 (+0x6e885) (0x009ce7e8)
  10 0x7e89ed59 SendMessageW+0x58() in user32 (0x009ce838)
  11 0x7e8ca25b in user32 (+0x9a25a) (0x009ce8a8)
  12 0x7e8ca8a2 DestroyWindow+0x1f1() in user32 (0x009ce8f8)
  13 0x102204db in libcef (+0x2204da) (0x009ce9c4)
  14 0x10192141 in libcef (+0x192140) (0x009ce9dc)
  15 0x10194df0 in libcef (+0x194def) (0x009cea9c)
  16 0x1023afd1 in libcef (+0x23afd0) (0x009ceb88)
  17 0x101a7e4b in libcef (+0x1a7e4a) (0x009ceb94)
  18 0x1009f45b in libcef (+0x9f45a) (0x009cec60)
  19 0x1009f5d9 in libcef (+0x9f5d8) (0x009cec78)
  20 0x10099244 in libcef (+0x99243) (0x009ceca8)
  21 0x100982ed in libcef (+0x982ec) (0x009ced70)
  22 0x100c3bb3 in libcef (+0xc3bb2) (0x009ced98)
  23 0x7e8d64ea WINPROC_wrapper+0x19() in user32 (0x009cedc8)
  24 0x7e8d6bcc in user32 (+0xa6bcb) (0x009cee18)
  25 0x7e8d9581 CallWindowProcW+0x60() in user32 (0x009cee60)
  26 0x10cf23c9 in libcef (+0xcf23c8) (0x009ceebc)
  27 0x10cf240d in libcef (+0xcf240c) (0x009ceed8)
  28 0x7e8d64ea WINPROC_wrapper+0x19() in user32 (0x009cef08)
  29 0x7e8d6bcc in user32 (+0xa6bcb) (0x009cef58)
  30 0x7e8d92e5 in user32 (+0xa92e4) (0x009cefa8)
  31 0x7e8974ee in user32 (+0x674ed) (0x009cf018)
  32 0x7e89e886 in user32 (+0x6e885) (0x009cf088)
  33 0x7e89ed59 SendMessageW+0x58() in user32 (0x009cf0d8)
  34 0x7e8ca25b in user32 (+0x9a25a) (0x009cf148)
  35 0x7e8ca8a2 DestroyWindow+0x1f1() in user32 (0x009cf198)
  36 0x7e8621f4 in user32 (+0x321f3) (0x009cf268)
  37 0x7e8630f5 DefWindowProcW+0x184() in user32 (0x009cf2e8)
  38 0x100c3c09 in libcef (+0xc3c08) (0x009cf328)
  39 0x7e8d64ea WINPROC_wrapper+0x19() in user32 (0x009cf358)
  40 0x7e8d6bcc in user32 (+0xa6bcb) (0x009cf3a8)
  41 0x7e8d9581 CallWindowProcW+0x60() in user32 (0x009cf3f0)
  42 0x10cf23c9 in libcef (+0xcf23c8) (0x009cf44c)
  43 0x10cf240d in libcef (+0xcf240c) (0x009cf468)
  44 0x7e8d64ea WINPROC_wrapper+0x19() in user32 (0x009cf498)
  45 0x7e8d6bcc in user32 (+0xa6bcb) (0x009cf4e8)
  46 0x7e8d92e5 in user32 (+0xa92e4) (0x009cf538)
  47 0x7e8994e2 DispatchMessageW+0xb1() in user32 (0x009cf648)
  48 0x100655ea in libcef (+0x655e9) (0x009cf674)
  49 0x100668a8 in libcef (+0x668a7) (0x009cf6a8)
  50 0x100666ee in libcef (+0x666ed) (0x009cf6c8)
  51 0x1005cf1e in libcef (+0x5cf1d) (0x009cf790)
  52 0x100643b3 in libcef (+0x643b2) (0x009cf7bc)
  53 0x10075790 in libcef (+0x7578f) (0x009cf87c)
  54 0x0040eeb0 in bitrixdesktop (+0xeeaf) (0x009cfdd0)
  55 0x0044f8f4 in bitrixdesktop (+0x4f8f3) (0x009cfe60)
  56 0x7b85f86c call_process_entry+0xb() in kernel32 (0x009cfe78)
  57 0x7b860aeb in kernel32 (+0x50aea) (0x009cfeb8)
  58 0x7bc805c0 call_thread_func_wrapper+0xb() in ntdll (0x009cfed8)
  59 0x7bc835cd call_thread_func+0x7c() in ntdll (0x009cffa8)
  60 0x7bc8059e RtlRaiseException+0x21() in ntdll (0x009cffc8)
  61 0x7bc5485e call_dll_entry_point+0x33d() in ntdll (0x009cffe8)
  62 0xf75758ed wine_call_on_stack+0x1c() in libwine.so.1 (0x00000000)
  63 0xf75759ab wine_switch_to_stack+0x2a() in libwine.so.1 (0xff8547e8)
  64 0x7bc5a720 LdrInitializeThunk+0x3af() in ntdll (0xff854858)
  65 0x7b867042 __wine_kernel_init+0xa21() in kernel32 (0xff855a08)
  66 0x7bc5aedb __wine_process_init+0x25a() in ntdll (0xff855a98)
  67 0xf7572e50 wine_init+0x2ef() in libwine.so.1 (0xff855b08)
  68 0x7bf00f8b main+0xfa() in <wine-loader> (0xff855f58)
  69 0xf73954d3 __libc_start_main+0xf2() in libc.so.6 (0x00000000)
0x7b83ba95: movl        0xfffffff0(%ebp),%ecx
Modules:
Module  Address                 Debug info      Name (137 modules)
PE        400000-  5e7000       Export          bitrixdesktop
PE      10000000-1234d000       Export          libcef
PE      4ad00000-4b681000       Deferred        icudt
ELF     7b800000-7ba5b000       Dwarf           kernel32<elf>
  \-PE  7b810000-7ba5b000       \               kernel32
ELF     7bc00000-7bce4000       Dwarf           ntdll<elf>
  \-PE  7bc10000-7bce4000       \               ntdll
ELF     7bf00000-7bf04000       Dwarf           <wine-loader>
ELF     7d17b000-7d199000       Deferred        libgcc_s.so.1
ELF     7d1be000-7d200000       Deferred        rsaenh<elf>
  \-PE  7d1c0000-7d200000       \               rsaenh
ELF     7d315000-7d31c000       Deferred        libnss_dns.so.2
ELF     7d31f000-7d341000       Deferred        mmdevapi<elf>
  \-PE  7d320000-7d341000       \               mmdevapi
ELF     7d38b000-7d38f000       Deferred        libnss_mdns4.so.2
ELF     7d38f000-7d393000       Deferred        libnss_mdns4_minimal.so.2
ELF     7d393000-7d3a9000       Deferred        dwmapi<elf>
  \-PE  7d3a0000-7d3a9000       \               dwmapi
ELF     7d3a9000-7d3dd000       Deferred        msctf<elf>
  \-PE  7d3b0000-7d3dd000       \               msctf
ELF     7d443000-7d448000       Deferred        libgpg-error.so.0
ELF     7d448000-7d460000       Deferred        libresolv.so.2
ELF     7d460000-7d464000       Deferred        libkeyutils.so.1
ELF     7d464000-7d4ad000       Deferred        libdbus-1.so.3
ELF     7d4ad000-7d4bf000       Deferred        libp11-kit.so.0
ELF     7d4bf000-7d544000       Deferred        libgcrypt.so.11
ELF     7d544000-7d556000       Deferred        libtasn1.so.3
ELF     7d556000-7d55f000       Deferred        libkrb5support.so.0
ELF     7d55f000-7d564000       Deferred        libcom_err.so.2
ELF     7d564000-7d58c000       Deferred        libk5crypto.so.3
ELF     7d58c000-7d65b000       Deferred        libkrb5.so.3
ELF     7d65b000-7d71f000       Deferred        libgnutls.so.26
ELF     7d71f000-7d75d000       Deferred        libgssapi_krb5.so.2
ELF     7d75d000-7d7b0000       Deferred        libcups.so.2
ELF     7d7d5000-7d80b000       Deferred        uxtheme<elf>
  \-PE  7d7e0000-7d80b000       \               uxtheme
ELF     7d80b000-7d811000       Deferred        libxfixes.so.3
ELF     7d811000-7d81c000       Deferred        libxcursor.so.1
ELF     7d81c000-7d82c000       Deferred        libxi.so.6
ELF     7d82c000-7d830000       Deferred        libxcomposite.so.1
ELF     7d830000-7d839000       Deferred        libxrandr.so.2
ELF     7d839000-7d843000       Deferred        libxrender.so.1
ELF     7d843000-7d849000       Deferred        libxxf86vm.so.1
ELF     7d849000-7d84d000       Deferred        libxinerama.so.1
ELF     7d84d000-7d854000       Deferred        libxdmcp.so.6
ELF     7d854000-7d858000       Deferred        libxau.so.6
ELF     7d858000-7d879000       Deferred        libxcb.so.1
ELF     7d879000-7d9ad000       Deferred        libx11.so.6
ELF     7d9ad000-7d9bf000       Deferred        libxext.so.6
ELF     7d9c2000-7d9d4000       Deferred        libavahi-client.so.3
ELF     7d9d4000-7d9e2000       Deferred        libavahi-common.so.3
ELF     7d9e4000-7da77000       Deferred        winex11<elf>
  \-PE  7d9f0000-7da77000       \               winex11
ELF     7da77000-7db46000       Deferred        crypt32<elf>
  \-PE  7da80000-7db46000       \               crypt32
ELF     7db46000-7db6c000       Deferred        iphlpapi<elf>
  \-PE  7db50000-7db6c000       \               iphlpapi
ELF     7db6c000-7db99000       Deferred        netapi32<elf>
  \-PE  7db70000-7db99000       \               netapi32
ELF     7db99000-7dbcc000       Deferred        secur32<elf>
  \-PE  7dba0000-7dbcc000       \               secur32
ELF     7dbcc000-7dc3c000       Deferred        setupapi<elf>
  \-PE  7dbe0000-7dc3c000       \               setupapi
ELF     7dc3c000-7dc51000       Deferred        dhcpcsvc<elf>
  \-PE  7dc40000-7dc51000       \               dhcpcsvc
ELF     7dc51000-7dc78000       Deferred        mpr<elf>
  \-PE  7dc60000-7dc78000       \               mpr
ELF     7dc78000-7dcf4000       Deferred        wininet<elf>
  \-PE  7dc80000-7dcf4000       \               wininet
ELF     7dcf4000-7dd97000       Deferred        urlmon<elf>
  \-PE  7dd00000-7dd97000       \               urlmon
ELF     7dd97000-7ddd4000       Deferred        winhttp<elf>
  \-PE  7dda0000-7ddd4000       \               winhttp
ELF     7ddd4000-7ddff000       Deferred        msacm32<elf>
  \-PE  7dde0000-7ddff000       \               msacm32
ELF     7ddff000-7deb7000       Deferred        winmm<elf>
  \-PE  7de10000-7deb7000       \               winmm
ELF     7deb7000-7deda000       Deferred        oleacc<elf>
  \-PE  7dec0000-7deda000       \               oleacc
ELF     7deda000-7deff000       Deferred        imm32<elf>
  \-PE  7dee0000-7deff000       \               imm32
ELF     7deff000-7df17000       Deferred        wtsapi32<elf>
  \-PE  7df00000-7df17000       \               wtsapi32
ELF     7df17000-7df2f000       Deferred        userenv<elf>
  \-PE  7df20000-7df2f000       \               userenv
ELF     7df2f000-7e064000       Deferred        oleaut32<elf>
  \-PE  7df40000-7e064000       \               oleaut32
ELF     7e064000-7e0a6000       Deferred        winspool<elf>
  \-PE  7e070000-7e0a6000       \               winspool
ELF     7e0a6000-7e1ae000       Deferred        comctl32<elf>
  \-PE  7e0b0000-7e1ae000       \               comctl32
ELF     7e1ae000-7e3e2000       Deferred        shell32<elf>
  \-PE  7e1c0000-7e3e2000       \               shell32
ELF     7e3e2000-7e4ce000       Deferred        comdlg32<elf>
  \-PE  7e3f0000-7e4ce000       \               comdlg32
ELF     7e4ce000-7e4e2000       Deferred        psapi<elf>
  \-PE  7e4d0000-7e4e2000       \               psapi
ELF     7e4e2000-7e525000       Deferred        usp10<elf>
  \-PE  7e4f0000-7e525000       \               usp10
ELF     7e525000-7e645000       Deferred        opengl32<elf>
  \-PE  7e540000-7e645000       \               opengl32
ELF     7e645000-7e6c8000       Deferred        rpcrt4<elf>
  \-PE  7e650000-7e6c8000       \               rpcrt4
ELF     7e6c8000-7e806000       Deferred        ole32<elf>
  \-PE  7e6e0000-7e806000       \               ole32
ELF     7e806000-7e820000       Deferred        version<elf>
  \-PE  7e810000-7e820000       \               version
ELF     7e820000-7e97b000       Dwarf           user32<elf>
  \-PE  7e830000-7e97b000       \               user32
ELF     7e97b000-7e9f5000       Deferred        shlwapi<elf>
  \-PE  7e990000-7e9f5000       \               shlwapi
ELF     7e9f5000-7ea2b000       Deferred        ws2_32<elf>
  \-PE  7ea00000-7ea2b000       \               ws2_32
ELF     7ea72000-7ea9c000       Deferred        libexpat.so.1
ELF     7ea9c000-7ead0000       Deferred        libfontconfig.so.1
ELF     7ead0000-7eae6000       Deferred        libz.so.1
ELF     7eae6000-7eb80000       Deferred        libfreetype.so.6
ELF     7eb80000-7eb9f000       Deferred        libtinfo.so.5
ELF     7eb9f000-7ebc1000       Deferred        libncurses.so.5
ELF     7ebe6000-7ec55000       Deferred        advapi32<elf>
  \-PE  7ebf0000-7ec55000       \               advapi32
ELF     7ec55000-7ed73000       Deferred        gdi32<elf>
  \-PE  7ec60000-7ed73000       \               gdi32
ELF     7ef73000-7ef80000       Deferred        libnss_files.so.2
ELF     7ef80000-7ef8c000       Deferred        libnss_nis.so.2
ELF     7ef8c000-7efa6000       Deferred        libnsl.so.1
ELF     7efa6000-7efd2000       Deferred        libm.so.6
ELF     7efd2000-7efdb000       Deferred        librt.so.1
ELF     7efec000-7f000000       Deferred        msimg32<elf>
  \-PE  7eff0000-7f000000       \               msimg32
ELF     f737c000-f7526000       Dwarf           libc.so.6
ELF     f7526000-f752b000       Deferred        libdl.so.2
ELF     f752c000-f7547000       Deferred        libpthread.so.0
ELF     f7563000-f756c000       Deferred        libnss_compat.so.2
ELF     f756c000-f7722000       Dwarf           libwine.so.1
ELF     f7724000-f7746000       Deferred        ld-linux.so.2
ELF     f7746000-f7747000       Deferred        [vdso].so
Threads:
process  tid      prio (all id:s are in hex)
00000008 winecfg.exe
        00000009    0
0000000e services.exe
        0000006b    0
        00000025    0
        0000001d    0
        00000014    0
        00000010    0
        0000000f    0
00000012 winedevice.exe
        0000001a    0
        00000019    0
        00000017    0
        00000013    0
0000001b plugplay.exe
        00000020    0
        0000001f    0
        0000001c    0
00000021 TeamViewer_Service.exe
        0000002b    0
        00000028    0
        00000027    0
        00000022    0
00000023 explorer.exe
        00000024    0
00000029 winecfg.exe
        0000002f    0
        0000002e    0
        0000002d   15
        0000002a    0
00000032 cmd.exe
        00000033    0
00000034 wineconsole.exe
        00000035    0
00000036 regedit.exe
        00000037    0
00000043 BitrixDesktop.exe
        0000005d    0
        0000005e    0
        00000064    0
        00000063    0
        00000062    0
        0000005c    0
        00000067    0
        00000066    0
        00000065    0
        00000031    0
        00000016    0
        00000018    0
        00000046    0
        00000044    0
00000096 BitrixDesktop.exe
        00000080    0
        0000000d    0
        0000000b    0
        00000090    0
        0000004f    0
        0000005f    0
        0000007c    0
        00000071    0
        0000006e    0
        00000039    0
        00000045    0
        00000042    0
        0000003d    0
        0000003b    0
000000ce BitrixDesktop.exe
        00000075    0
        00000074    0
        00000078    0
        0000007b    0
        00000055    0
        0000007d    0
        00000069    0
        0000004b    0
        00000081    0
        000000d9    0
        000000d8    0
        000000d7    0
        000000d2    0
        000000cf    0
000000db BDisk.exe
        000000dc    0
000000b3 (D) C:\Program Files (x86)\Bitrix24\BitrixDesktop.exe
        000000b0    0
        000000b1    0
        0000006c    0
        000000c7    0
        000000c6    0
        000000bf    0
        000000bd    0
        000000bc    0
        00000048    0
        00000088    0
        00000089    0
        0000008a    0
        0000008c    0
        0000008e    0
        0000008f    0
        00000026    0
        0000008d    0
        00000086    0
        0000005a    0
        0000004c    0
        0000003a    0
        00000038    0
        0000005b    0
        00000084    0
        00000085    0
        0000004d    0
        00000093    0
        00000091    0
        00000077    0
        00000076    0
        000000ab    0
        0000009b    0
        000000dd    0
        000000b2    0 <==
0000008b BitrixDesktop.exe
        00000099   15
        0000009c   15
        000000a0    0
        0000009f    0
        000000ae    0
        00000056    0
        000000c4    0
        00000049    0
        00000058    0
        00000083    0
        0000009a    0
        000000de    0
        000000da    0
        000000d1    0
        000000bb    0
        000000ba    0
        000000b9    0
        000000b8    0
        000000b7    0
        000000b6    0
        000000b5    0
        00000087    0
        0000003c    0
000000c3 BitrixDesktop.exe
        000000d0    0
        000000cd    0
        000000cc    0
        000000cb    0
        000000ca    0
        000000c9    0
        000000c8    0
        000000c5    0
[1123/045701:ERROR:audio_output_device.cc(265)] IO loop going away before the audio device has been stopped
[1123/045701:ERROR:audio_output_device.cc(265)] IO loop going away before the audio device has been stopped
oiaohm
Level 8
Level 8
Posts: 1020
Joined: Fri Feb 29, 2008 2:54 am

Re: Bitrix24 desktop client: Unhandled exception 0xc06d007f

Post by oiaohm »

First question what version wine.

"wine --version" will tell you

If version is less than 1.6 please upgrade and attempt the application again.
wexi
Newbie
Newbie
Posts: 3
Joined: Fri Nov 22, 2013 10:03 pm

Re: Bitrix24 desktop client: Unhandled exception 0xc06d007f

Post by wexi »

Oh sorry forgot to mention that. Wine version is 1.7.6.
wexi
Newbie
Newbie
Posts: 3
Joined: Fri Nov 22, 2013 10:03 pm

Re: Bitrix24 desktop client: Unhandled exception 0xc06d007f

Post by wexi »

Actually it seems that the program also crashes on the IM notifications with the same error.
Locked