Splashtop fails to load

[plc613]

Hi,

I've been running Splashtop for over a month without any issues. After running a few updates in Fedora and Wine I can no longer open Splashtop Business. I'm not understanding the error so I thought I'd ask for help here. See dump below.

I'm on FF 33 with wine 6.3 and splashtop business 3.4.4.0

Unhandled exception: C++ exception(object = 0x00faf630, type = 0x00a265a0) in 32-bit code (0x7b010f56).
Register dump:
CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
EIP:7b010f56 ESP:00faf554 EBP:00faf5c8 EFLAGS:00000246( - -- I Z- -P- )
EAX:00faf560 EBX:00faf630 ECX:00000008 EDX:00faf5fc
ESI:e06d7363 EDI:0000051d
Stack dump:
0x00faf554: 00000013 00faf624 00000004 e06d7363
0x00faf564: 00000001 00000000 7b010f56 00000003
0x00faf574: 19930520 00faf630 00a265a0 000000cc
0x00faf584: 00faf5d8 00faf5b0 00000000 00faf5f4
0x00faf594: 00faf5b4 00faf5e4 f7c831cb 000000cc
0x00faf5a4: 00000008 00faf5dc f7c831cb 000000cc
Backtrace:
=>0 0x7b010f56 EntryPoint+0xffffffff() in kernelbase (0x00faf5c8)
1 0x007f6e72 in strwinclt (+0x3f6e71) (0x00faf608)
0x7b010f56 EntryPoint+0xffffffff in kernelbase: subl $4,%esp
Modules:
Module Address Debug info Name (130 modules)
PE 120000- 136000 Deferred hotkeyproc
PE 140000- 158000 Deferred hidapi
PE 160000- 1ff000 Deferred avutil-55
PE 400000- d99000 Export strwinclt
PE fb0000- 10d4000 Deferred sdl2
PE 10e0000- 132e000 Deferred msvcrt
PE 1330000- 17ae000 Deferred comctl32
PE 17b0000- 191a000 Deferred winmm
PE 1920000- 1b3b000 Deferred comdlg32
PE 1b40000- 1d99000 Deferred gdiplus
PE 1da0000- 1ed5000 Deferred avcodec-57
PE fb00000- fc8f000 Deferred libeay32
PE 10000000-10058000 Deferred ssleay32
PE 61740000-61834000 Deferred advapi32
PE 62b80000-62b8d000 Deferred api-ms-win-core-localization-l1-2-1
PE 62fc0000-631d5000 Deferred rpcrt4
PE 63480000-6349a000 Deferred version
PE 63bc0000-63c04000 Deferred shcore
PE 64a40000-64b2d000 Deferred shlwapi
PE 64ec0000-652c4000 Deferred oleaut32
PE 65580000-655a4000 Deferred wtsapi32
PE 66240000-6628b000 Deferred bcrypt
PE 664c0000-6651e000 Deferred oledlg
PE 67840000-6784f000 Deferred psapi
PE 68080000-680c3000 Deferred jsproxy
PE 68500000-68645000 Deferred combase
PE 68700000-6878d000 Deferred uxtheme
PE 68e00000-68e23000 Deferred aclui
PE 69600000-6970c000 Deferred winhttp
PE 6a300000-6a324000 Deferred userenv
PE 6a400000-6a86c000 Deferred ole32
PE 6aa40000-6aa4d000 Deferred usp10
PE 6ac80000-6ac8c000 Deferred api-ms-win-core-fibers-l1-1-1
PE 6bc00000-6bc98000 Deferred sechost
PE 6bcc0000-6be68000 Deferred setupapi
PE 6c740000-6c8b1000 Deferred cryptui
PE 6c9c0000-6cf69000 Deferred gdi32
PE 6de40000-6de58000 Deferred libcelt-0
PE 6de80000-6de8d000 Deferred api-ms-win-core-synch-l1-2-0
PE 6e8c0000-6eb7b000 Deferred crypt32
PE 6ec40000-6ec5a000 Deferred dwmapi
PE 6ed00000-6f3a0000 Deferred user32
PE 6f4c0000-6f561000 Deferred wintrust
PE 6fa80000-6fc94000 Deferred dbghelp
PE 70b40000-70dfe000 Deferred ucrtbase
PE 70e80000-70e94000 Deferred msimg32
PE 71200000-71255000 Deferred imm32
PE 7ac00000-7ae1b000 Deferred riched20
PE 7b000000-7b33e000 Dwarf kernelbase
PE 7b600000-7b920000 Deferred kernel32
PE 7bc00000-7bea2000 Deferred ntdll
ELF 7c67e000-7c6a4000 Deferred libgpg-error.so.0
ELF 7c6a4000-7c6c2000 Deferred libgcc_s.so.1
ELF 7c6c2000-7c79a000 Deferred libgcrypt.so.20
ELF 7c79a000-7c7b8000 Deferred liblz4.so.1
ELF 7c7b8000-7c874000 Deferred libzstd.so.1
ELF 7c874000-7c90f000 Deferred libpcre2-8.so.0
ELF 7c90f000-7c919000 Deferred libffi.so.6
ELF 7c919000-7c9e0000 Deferred libsystemd.so.0
ELF 7c9e0000-7ca71000 Deferred libgmp.so.10
ELF 7ca71000-7cbf4000 Deferred libunistring.so.2
ELF 7cbf4000-7cd37000 Deferred libp11-kit.so.0
ELF 7cd37000-7d000000 Deferred libcrypto.so.1.1
ELF 7d000000-7d005000 Deferred <wine-loader>
ELF 7d007000-7d038000 Deferred libselinux.so.1
ELF 7d038000-7d07c000 Deferred libhogweed.so.6
ELF 7d07c000-7d0c2000 Deferred libnettle.so.8
ELF 7d0c2000-7d0e2000 Deferred libidn2.so.0
ELF 7d0e2000-7d13d000 Deferred libdbus-1.so.3
ELF 7d13d000-7d213000 Deferred libkrb5.so.3
ELF 7d213000-7d400000 Deferred libgnutls.so.30
ELF 7d40c000-7d424000 Deferred libtasn1.so.6
ELF 7d424000-7d43e000 Deferred libresolv.so.2
ELF 7d43e000-7d450000 Deferred libkrb5support.so.0
ELF 7d450000-7d468000 Deferred libk5crypto.so.3
ELF 7d468000-7d47f000 Deferred libavahi-client.so.3
ELF 7d47f000-7d4d9000 Deferred libgssapi_krb5.so.2
ELF 7d4d9000-7d586000 Deferred libcups.so.2
ELF 7d5ac000-7d5b4000 Deferred libxfixes.so.3
ELF 7d5b4000-7d5c1000 Deferred libxcursor.so.1
ELF 7d5c1000-7d5d5000 Deferred libxi.so.6
ELF 7d5d5000-7d5da000 Deferred libxcomposite.so.1
ELF 7d5da000-7d5ea000 Deferred libxrandr.so.2
ELF 7d5ea000-7d5f8000 Deferred libxrender.so.1
ELF 7d5f8000-7d600000 Deferred libxxf86vm.so.1
ELF 7d600000-7d605000 Deferred libxinerama.so.1
ELF 7d605000-7d60b000 Deferred libxau.so.6
ELF 7d60b000-7d638000 Deferred libxcb.so.1
ELF 7d638000-7d78f000 Deferred libx11.so.6
ELF 7d78f000-7d7a5000 Deferred libxext.so.6
ELF 7d7ac000-7d7b4000 Deferred libkeyutils.so.1
ELF 7d7b4000-7d7b9000 Deferred libcom_err.so.2
ELF 7d7b9000-7d7c9000 Deferred libavahi-common.so.3
ELF 7d7cb000-7d87d000 Deferred winex11<elf>
\-PE 7d7f0000-7d87d000 \ winex11
ELF 7da06000-7e41b000 Deferred shell32<elf>
\-PE 7da30000-7e41b000 \ shell32
ELF 7e43e000-7e46d000 Deferred liblzma.so.5
ELF 7e46d000-7e60c000 Deferred libxml2.so.2
ELF 7e60c000-7e65b000 Deferred libfontconfig.so.1
ELF 7e65b000-7e67e000 Deferred libbrotlicommon.so.1
ELF 7e67e000-7e68c000 Deferred libbrotlidec.so.1
ELF 7e68c000-7e6a6000 Deferred libz.so.1
ELF 7e6a6000-7e6e4000 Deferred libpng16.so.16
ELF 7e6e4000-7e6f7000 Deferred libbz2.so.1
ELF 7e6f7000-7e7b9000 Deferred libfreetype.so.6
ELF 7e7df000-7e80f000 Deferred iphlpapi<elf>
\-PE 7e7f0000-7e80f000 \ iphlpapi
ELF 7e80f000-7e869000 Deferred dinput8<elf>
\-PE 7e820000-7e869000 \ dinput8
ELF 7e869000-7e886000 Deferred bcrypt.so
ELF 7e886000-7e89d000 Deferred crypt32.so
ELF 7e89d000-7e8e2000 Deferred winspool<elf>
\-PE 7e8b0000-7e8e2000 \ winspool
ELF 7e8e2000-7e8fb000 Deferred msvcrt.so
ELF 7e8fb000-7e912000 Deferred user32.so
ELF 7e912000-7e92b000 Deferred ucrtbase.so
ELF 7e92b000-7e956000 Deferred gdi32.so
ELF 7e956000-7e994000 Deferred ws2_32<elf>
\-PE 7e960000-7e994000 \ ws2_32
ELF 7e994000-7e9aa000 Deferred wow64cpu<elf>
\-PE 7e9a0000-7e9aa000 \ wow64cpu
ELF 7e9aa000-7eb31000 Dwarf libwine.so.1
ELF f7b80000-f7c52000 Deferred libm.so.6
ELF f7c52000-f7c5d000 Deferred librt.so.1
ELF f7c5d000-f7d19000 Deferred ntdll.so
ELF f7d19000-f7ed2000 Deferred libc.so.6
ELF f7ed2000-f7ed8000 Deferred libdl.so.2
ELF f7ed8000-f7efa000 Deferred libpthread.so.0
ELF f7f22000-f7f50000 Deferred ld-linux.so.2
Threads:
process tid prio (all id:s are in hex)
00000038 services.exe
0000003c 0
00000040 0
0000004c 0
00000070 0
000000b4 0
000000dc 0
000000f0 0
000005f8 0
00000044 winedevice.exe
00000048 0
00000054 0
00000058 0
0000005c 0
00000060 plugplay.exe
00000064 0
00000074 0
00000078 0
0000007c 0
000000c4 0
000000a8 winedevice.exe
000000ac 0
000000b8 0
000000bc 0
000000c0 0
000000cc 0
000000d0 0
000000d4 svchost.exe
000000d8 0
000000e0 0
000000e4 0
000000e8 rpcss.exe
000000ec 0
000000f4 0
000000f8 0
000000fc 0
00000100 0
00000470 0
000003cc 0
000003c8 0
000003a4 explorer.exe
00000300 0
000002fc 0
00000468 0
000005cc SSUService.exe
["C:\Program Files (x86)\Splashtop\Splashtop Software Updater\SSUService.exe"]
000005f0 0
000005e4 0
000005e8 0
000005e0 0
000005dc 0
000003a0 explorer.exe
00000374 0
00000364 0
0000039c 0
000003e0 (D) C:\Program Files (x86)\Splashtop\Splashtop Remote\Client for STB\strwinclt.exe
[strwinclt.exe -f]
00000394 0 <==
00000384 0
000003e8 0
System information:
Wine build: wine-6.3 (Staging)
Platform: i386 (WOW64)
Version: Windows 7
Host system: Linux
Host version: 5.10.22-200.fc33.x86_64

[plc613]

Just an update...

I loaded wine (5.19) on my laptop and installed the splashtop business app (same version) but on FF31 and it worked which isolates the issue to from splashtop. Since I REALLY need this right now I'm not going to update to F33 or win 6.3 to finish isolating but at least this clears splashtop.

[plc613]

I'm going to try and see if I can roll Wine back and get to a point when splashtop load so I can isolate that side.

[plc613]

So it look slike things went astray here. In 6.2-1 I was fine. Now it could be coincidental since I updated my whole system. I don't know what kind of success I will have with only rolling wine back.

Upgrade wine-6.3-1.fc33.x86_64 @updates
Upgraded wine-6.2-1.fc33.x86_64 @@System

[plc613]

I was able to downgrade wine to 5.18. This may be due to my lack of knowledge of package manager repositories but I just assumed that unless I issued some sort of purge command I could roll back to the previous version but for some reason on Fedora 6.2-1 wasn't 'available' but 5.18 was....Anyway, going back to 5.18 allows me to run splashtop without any issue again.

So without any second opinion or direction, I can only conclude the issue is related to 6.3-1 or Wine and not Fedora or Splashtop although one could easily argue it could be 6.3-1 specifically pertaining to Fedora 33 (or a most recent package in F33). I'm not qualified nor do I have the time to decipher any of that so I'll stick to 5.18 until I see some information allowing me to think I can update without losing access.

[plc613]

Just tried 6.7-1 and ran into the same issue.