"Klett Lernen" freezing on opening a book

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CommandMC
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"Klett Lernen" freezing on opening a book

Post by CommandMC » Sun Oct 20, 2019 6:46 am

Hey all, I've been trying to get the german program "Klett Lernen" to run, but once I try to open a book, a new window appears notifying me that "The program QtWebEngineProcess.exe has encountered a serious problem and needs to close. We are sorry for the inconvenience". The "main" window then just does a spinning circle until I close it.
I only have a somewhat outdated log (I'll explain why shortly), but here it is: https://pastebin.com/yw6GxJaX
I also have a backtrace of the error (again, a little outdated): https://pastebin.com/S9GWsExK

As you can tell by the logs, I'm running Manjaro on the latest kernel (5.3.6-1) and on the latest wine-staging version ("wine-4.17 (Staging)").

After this, I tried installing some common dependencies through winetricks: dotnet48 and flash. That helped a little, the crash dialogue isn't appearing now, but the book isn't loading either, the window just stays blank, no spinning circle, nothing (that's also why I can't send more updated logs for the errors above). Here's the log (updated this time): https://pastebin.com/shGUayYZ (at around line 1670 is where I open the book)

Now, the problem is that you guys probably have issues testing this because of the language barrier. Thus, I've created a testing account with the e-mail "commandmcde@gmail.com" and the password "winetest". You can download the application at https://static.klett.de/software/klettl ... _setup.exe. After downloading, you can login and start downloading one of the demo books available (I tried downloading "Green Line 1"). After that, it might prompt you to install an additional "Medienpaket", which you don't have to do. Once the download is finished, just click on "Öffnen" in the little popup window and it'll redirect you to the book.
In case you need to open it again after that, it should appear at the start of the list, it's opened by just clicking on it.

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DarkShadow44
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Re: "Klett Lernen" freezing on opening a book

Post by DarkShadow44 » Sun Oct 20, 2019 8:38 am

Works for me on ArchLinux with wine-4.17.
Does "winetricks -q corefonts" help?

CommandMC
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Re: "Klett Lernen" freezing on opening a book

Post by CommandMC » Sun Oct 20, 2019 11:03 am

Nope, didn't help it

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Bob Wya
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Re: "Klett Lernen" freezing on opening a book

Post by Bob Wya » Mon Oct 21, 2019 6:34 am

@CommandMC

What's the output from:

Code: Select all

glxinfo -B
A Wine terminal log, with the following debug channel:

Code: Select all

export WINEDEBUG=+wgl
might also be useful.

Also have you tried disabling Wine's D3D11 support?

Bob

CommandMC
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Re: "Klett Lernen" freezing on opening a book

Post by CommandMC » Mon Oct 21, 2019 1:51 pm

Output of glxinfo -B: https://pastebin.com/Y5YVVHKr
And the log with the debug channel (~300.000 lines, couldn't upload it to pastebin): https://drive.google.com/open?id=19puvq ... qz2BDWde9X
I don't know how to disable D3D11 support (am fairly new to this whole thing, sorry), if someone tells me how, I'll test it

danielsuarez369
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Re: "Klett Lernen" freezing on opening a book

Post by danielsuarez369 » Mon Oct 21, 2019 3:42 pm

Actually was able to help him out in DM, was just missing dependencies, not sure which one but I had him install all the dependencies I had since it worked for me.

All the ones installed: msxml6 quartz quicktime76 vcrun2005 vcrun2008 vcrun2017 dmscript dmstyle dmsynth dmusic dotnet40 dotnet45 dotnet461 dotnet472 dotnet48 dsound dswave faudio1904 flash ie8 msls31

Then all fonts

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DarkShadow44
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Re: "Klett Lernen" freezing on opening a book

Post by DarkShadow44 » Tue Oct 22, 2019 9:52 am

Well, it would be good to know which one it was, so that it doesn't happen in the future.

CommandMC
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Re: "Klett Lernen" freezing on opening a book

Post by CommandMC » Sun Oct 27, 2019 2:21 pm

The only thing missing was "allfonts", it worked fine after installing that. Thanks everyone!

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