Issue running WORD installed from Office 365 ProPlus

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Posts: 4
Joined: Mon Feb 04, 2019 3:53 pm

Issue running WORD installed from Office 365 ProPlus

Post by lenghtuo » Mon Feb 04, 2019 4:02 pm

Hi all,
I'm running ubuntu 18.04

I just installed Office 365 Pro plus as per the guide in WineDB and when I try to run any office application (Word, Powerpoint etc) I get the following error:

Code: Select all

wine: Call from 0x7b43c8bc to unimplemented function api-ms-win-shcore-scaling-l1-1-1.dll.GetProcessDpiAwareness, aborting
wine: Unimplemented function api-ms-win-shcore-scaling-l1-1-1.dll.GetProcessDpiAwareness called at address 0x3fff0023:0x7b43c8bc (thread 00a6), starting debugger...
A few notes:
32 bit install and WINEPREFIX
Winecfg is set to windows 7 and all the DLLS downloaded like corefonts winhttp etc are loaded in winetricks.

Has anyone got any ideas please?
Backtrace is below:

Code: Select all

Unhandled exception: unimplemented function api-ms-win-shcore-scaling-l1-1-.GetProcessDpiAwareness called in 32-bit code (0x7b43c8bc).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:006b GS:0063
 EIP:7b43c8bc ESP:0033b594 EBP:0033b618 EFLAGS:00200212(   - --  I   -A- - )
 EAX:7b429209 EBX:00000004 ECX:0033b5c0 EDX:0033b644
 ESI:f61ba930 EDI:00000001
Stack dump:
0x0033b594:  7bc570f6 0033b5c0 f61b0000 0033b5d4
0x0033b5a4:  f61b0000 0033b5f8 80000100 00000001
0x0033b5b4:  00000000 7b43c8bc 00000002 f61ba930
0x0033b5c4:  f61ba966 00000000 0033b5d0 f61ba59c
0x0033b5d4:  00170016 03d4a252 755dd700 03d495a0
0x0033b5e4:  00000000 0033b654 0033b610 03d49324
f79a00d: sel=7bcd006f base=00000000 limit=00000000 16-bit r-x
=>0 0x7b43c8bc in kernel32 (+0x2c8bc) (0x0033b618)
  1 0xf61ba917 (0x0033b658)
  2 0xf61ba5c5 (0x0033b67c)
  3 0x0397f4f9 (0x0033b748)
  4 0x7f81459a in user32 (+0x64599) (0x0033b768)
  5 0xf77070ac (0x0033b7d8)
  6 0x7f81509f in user32 (+0x6509e) (0x0033b828)
  7 0x03984e0e (0x0033b868)
  8 0x0089d42d in wwlib (+0xd42c) (0x0033b8c0)
  9 0x0089d388 in wwlib (+0xd387) (0x0033b910)
  10 0x0089d16a in wwlib (+0xd169) (0x0033b920)
  11 0x00898f64 in wwlib (+0x8f63) (0x0033b95c)
  12 0x00898d72 in wwlib (+0x8d71) (0x0033fc20)
  13 0x00898cce in wwlib (+0x8ccd) (0x0033fc28)
  14 0x00401782 in winword (+0x1781) (0x0033fe74)
  15 0x004010f4 in winword (+0x10f3) (0x0033fec0)
  16 0x7b461a7c in kernel32 (+0x51a7b) (0x0033fed8)
  17 0x7b4634ce in kernel32 (+0x534cd) (0x0033ffd8)
  18 0x7b461a8a in kernel32 (+0x51a89) (0x0033ffec)
0x7b43c8bc: addl	$12,%esp
Module	Address			Debug info	Name (87 modules)
PE	  350000-  365000	Deferred        vcruntime140
PE	  370000-  374000	Deferred        api-ms-win-crt-runtime-l1-1-0
PE	  380000-  383000	Deferred        api-ms-win-crt-heap-l1-1-0
PE	  390000-  394000	Deferred        api-ms-win-crt-stdio-l1-1-0
PE	  3a0000-  3a5000	Deferred        api-ms-win-crt-math-l1-1-0
PE	  3b0000-  3b3000	Deferred        api-ms-win-crt-locale-l1-1-0
PE	  3c0000-  3c3000	Deferred        api-ms-win-crt-time-l1-1-0
PE	  400000-  5e1000	Export          winword
PE	  5f0000-  7ac000	Deferred        c2r32
PE	  7b0000-  88c000	Deferred        ucrtbase
PE	  890000- 2ace000	Export          wwlib
PE	 2ad0000- 37ad000	Deferred        oart
PE	 37b0000- 3821000	Deferred        msvcp140
PE	10000000-101ea000	Deferred        appvisvsubsystems32
PE	25cb0000-25e40000	Deferred        gdiplus
PE	7a820000-7a824000	Deferred        opengl32
PE	7b410000-7b5b6000	Export          kernel32
PE	7bc10000-7bc14000	Deferred        ntdll
PE	7ed10000-7ed14000	Deferred        ws2_32
PE	7ed50000-7ed54000	Deferred        iphlpapi
PE	7ed80000-7ed83000	Deferred        netapi32
PE	7edb0000-7edb3000	Deferred        secur32
PE	7ede0000-7ede3000	Deferred        api-ms-win-core-localization-l1-C:\windows\system32\api-ms-win-core-localization-l1-2-1.dll
PE	7edf0000-7edf3000	Deferred        api-ms-win-core-fibers-l1-1-1
PE	7ee00000-7ee04000	Deferred        imm32
PE	7f0f0000-7f0f4000	Deferred        api-ms-win-crt-convert-l1-1-0
PE	7f100000-7f104000	Deferred        api-ms-win-crt-string-l1-1-0
PE	7f120000-7f123000	Deferred        api-ms-win-core-interlocked-l1-1C:\windows\system32\api-ms-win-core-interlocked-l1-1-0.dll
PE	7f130000-7f133000	Deferred        api-ms-win-core-rtlsupport-l1-1-C:\windows\system32\api-ms-win-core-rtlsupport-l1-1-0.dll
PE	7f140000-7f143000	Deferred        api-ms-win-core-util-l1-1-0
PE	7f160000-7f163000	Deferred        api-ms-win-core-memory-l1-1-0
PE	7f170000-7f173000	Deferred        api-ms-win-core-profile-l1-1-0
PE	7f180000-7f183000	Deferred        api-ms-win-core-file-l1-2-0
PE	7f190000-7f193000	Deferred        api-ms-win-core-processthreads-lC:\windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
PE	7f1b0000-7f1b3000	Deferred        api-ms-win-core-debug-l1-1-0
PE	7f1c0000-7f1c3000	Deferred        api-ms-win-core-console-l1-1-0
PE	7f1d0000-7f1d3000	Deferred        api-ms-win-core-synch-l1-2-0
PE	7f1e0000-7f1e3000	Deferred        api-ms-win-core-sysinfo-l1-1-0
PE	7f200000-7f203000	Deferred        api-ms-win-core-localization-l1-C:\windows\system32\api-ms-win-core-localization-l1-2-0.dll
PE	7f210000-7f213000	Deferred        api-ms-win-core-datetime-l1-1-0
PE	7f220000-7f223000	Deferred        api-ms-win-core-processenvironmeC:\windows\system32\api-ms-win-core-processenvironment-l1-1-0.dll
PE	7f230000-7f233000	Deferred        api-ms-win-core-processthreads-lC:\windows\system32\api-ms-win-core-processthreads-l1-1-0.dll
PE	7f250000-7f253000	Deferred        api-ms-win-core-synch-l1-1-0
PE	7f260000-7f263000	Deferred        api-ms-win-core-libraryloader-l1C:\windows\system32\api-ms-win-core-libraryloader-l1-1-0.dll
PE	7f270000-7f273000	Deferred        api-ms-win-core-heap-l1-1-0
PE	7f280000-7f283000	Deferred        api-ms-win-core-file-l2-1-0
PE	7f2a0000-7f2a3000	Deferred        api-ms-win-core-handle-l1-1-0
PE	7f2b0000-7f2b3000	Deferred        api-ms-win-core-namedpipe-l1-1-0C:\windows\system32\api-ms-win-core-namedpipe-l1-1-0.dll
PE	7f2c0000-7f2c4000	Deferred        api-ms-win-core-file-l1-1-0
PE	7f2d0000-7f2d3000	Deferred        api-ms-win-core-timezone-l1-1-0
PE	7f2f0000-7f2f3000	Deferred        api-ms-win-core-errorhandling-l1C:\windows\system32\api-ms-win-core-errorhandling-l1-1-0.dll
PE	7f300000-7f303000	Deferred        api-ms-win-core-string-l1-1-0
PE	7f310000-7f313000	Deferred        userenv
PE	7f330000-7f338000	Deferred        shlwapi
PE	7f3b0000-7f512000	Deferred        shell32
PE	7f600000-7f604000	Deferred        rpcrt4
PE	7f680000-7f687000	Deferred        gdi32
PE	7f7b0000-7f876000	Export          user32
PE	7f990000-7f994000	Deferred        advapi32
PE	7fa10000-7fa38000	Deferred        ole32
PE	7fb60000-7fb68000	Deferred        oleaut32
PE	7ffd0000-7ffd4000	Deferred        version
PE	f61b0000-f61b3000	Deferred        api-ms-win-shcore-scaling-l1-1-1C:\windows\system32\api-ms-win-shcore-scaling-l1-1-1.dll
PE	f7080000-f7084000	Deferred        d3dcompiler_43
PE	f70f0000-f70f4000	Deferred        d3d10
PE	f7130000-f7134000	Deferred        d3d10core
PE	f7140000-f7144000	Deferred        d3d10_1
PE	f7160000-f7164000	Deferred        d2d1
PE	f71c0000-f71c4000	Deferred        cabinet
PE	f71e0000-f71ea000	Deferred        mpr
PE	f7200000-f7218000	Deferred        wininet
PE	f7280000-f7291000	Deferred        urlmon
PE	f7320000-f7366000	Deferred        msi
PE	f7430000-f7433000	Deferred        wtsapi32
PE	f7450000-f7454000	Deferred        dwmapi
PE	f7460000-f7464000	Deferred        uxtheme
PE	f76a0000-f76a3000	Deferred        api-ms-win-core-sysinfo-l1-2-1
PE	f76c0000-f76c4000	Deferred        winex11
PE	f7740000-f7743000	Deferred        api-ms-win-crt-utility-l1-1-0
PE	f7760000-f7763000	Deferred        api-ms-win-crt-environment-l1-1-C:\windows\system32\api-ms-win-crt-environment-l1-1-0.dll
PE	f7770000-f7773000	Deferred        api-ms-win-crt-filesystem-l1-1-0C:\windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
PE	f7780000-f7785000	Deferred        api-ms-win-crt-multibyte-l1-1-0
PE	f77a0000-f77f0000	Deferred        comctl32
PE	f78c0000-f78c4000	Deferred        msvcrt
PE	f7980000-f7984000	Deferred        wined3d
PE	f7ab0000-f7ab4000	Deferred        dxgi
PE	f7ae0000-f7ae4000	Deferred        d3d11
process  tid      prio (all id:s are in hex)
00000008 (D) C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE
	00000009    0 <==
0000000c winemenubuilder.exe
	0000000d    0
0000000e services.exe
	00000041    0
	0000002b    0
	00000022    0
	0000001b    0
	0000001a    0
	00000010    0
	0000000f    0
00000011 OfficeClickToRun.exe
	0000004f    0
	0000004d    0
	0000004c    0
	0000004b    0
	0000004a    0
	00000049    0
	00000048    0
	00000047    0
	00000039    0
	00000038    0
	00000036    0
	0000002a    0
	00000021    0
	0000001e    0
	0000001d    0
	00000019    0
	00000018    0
	00000017    0
	00000016    0
	00000015    0
	00000012    0
00000013 explorer.exe
	00000032    0
	00000031    0
	00000030    0
	00000014    0
0000001f winedevice.exe
	00000029    0
	00000024    0
	00000023    0
	00000020    0
00000027 plugplay.exe
	0000002d    0
	0000002c    0
	00000028    0
0000003e winedevice.exe
	00000046    0
	00000045    0
	00000044    0
	00000043    0
	00000042    0
	0000003f    0
System information:
    Wine build: wine-3.0 (Ubuntu 3.0-1ubuntu1)
    Platform: i386
    Version: Windows 7
    Host system: Linux
    Host version: 4.15.0-44-generic

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Posts: 13
Joined: Wed Feb 06, 2019 11:37 am

Re: Issue running WORD installed from Office 365 ProPlus

Post by thatubuntuguy » Wed Feb 06, 2019 11:45 am

I am also having issues with office on wine. I fixed this error by upgrading to latest wine development version. However in my case the applications load and go to menu, but as soon as I attempt to go into the editor the program crashes. Separate thread being made for this, just my two cents.

Posts: 4
Joined: Mon Feb 04, 2019 3:53 pm

Re: Issue running WORD installed from Office 365 ProPlus

Post by lenghtuo » Mon Mar 04, 2019 2:08 pm

I Managed to solve this install problem by updating to wine 4.0 and installing the libraries and copying the DLLS as described in the AppDB.

Now when I try to open word or excel it crashes, I've opened a new issue for this problem however

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