POL Error :( Can someone please help me?

Questions about Wine on Linux
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mintjulepxx
Newbie
Newbie
Posts: 1
Joined: Sat Jun 09, 2018 3:25 pm

POL Error :( Can someone please help me?

Post by mintjulepxx »

Hello community!
I am a beginner here and I'm having a hard time to install Adobe Illustrator using wine.
I am using Ubuntu 17.10. I was able to install Photoshop but not Illustrator.
I don't know what is the problem :( Could you please help me?
Hope this log helps

========================================================================
redist_x86.exe
06/10/18 04:15:43 - [POL_Download_Resource] Message: Resource already present
06/10/18 04:15:43 - [POL_Call] Message: ----- Ending function POL_Install_vcrun2005 -----
06/10/18 04:15:43 - [POL_Call] Message: Calling POL_Install_vcrun2008
06/10/18 04:15:43 - [POL_Call] Message: ----- Starting function POL_Install_vcrun2008 -----
06/10/18 04:15:43 - [POL_GPG_auth_script] Message: Checking signature of POL_Install_vcrun2008
06/10/18 04:15:43 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:43 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:43 - [POL_Download_Resource] Message: Downloading resource http://download.microsoft.com/download/ ... st_x86.exe
06/10/18 04:15:43 - [POL_Download_Resource] Message: Resource already present
06/10/18 04:15:43 - [POL_Call] Message: ----- Ending function POL_Install_vcrun2008 -----
06/10/18 04:15:43 - [POL_Call] Message: Calling POL_Install_vcrun2010
06/10/18 04:15:44 - [POL_Call] Message: ----- Starting function POL_Install_vcrun2010 -----
06/10/18 04:15:44 - [POL_GPG_auth_script] Message: Checking signature of POL_Install_vcrun2010
06/10/18 04:15:44 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:44 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:44 - [POL_Download_Resource] Message: Downloading resource http://download.microsoft.com/download/ ... st_x86.exe
06/10/18 04:15:44 - [POL_Download_Resource] Message: Resource already present
06/10/18 04:15:44 - [POL_Call] Message: ----- Ending function POL_Install_vcrun2010 -----
06/10/18 04:15:44 - [POL_Call] Message: Calling POL_Install_corefonts
06/10/18 04:15:45 - [POL_Call] Message: ----- Starting function POL_Install_corefonts -----
06/10/18 04:15:45 - [POL_GPG_auth_script] Message: Checking signature of POL_Install_corefonts
06/10/18 04:15:45 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:45 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:45 - [POL_Call] Message: Calling POL_Internal_InstallFonts
06/10/18 04:15:46 - [POL_Call] Message: ----- Starting function POL_Internal_InstallFonts -----
06/10/18 04:15:46 - [POL_GPG_auth_script] Message: Checking signature of POL_Internal_InstallFonts
06/10/18 04:15:46 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:46 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:46 - [POL_Call] Message: ----- Ending function POL_Internal_InstallFonts -----
06/10/18 04:15:46 - [source] Message: Installing microsoft fonts
06/10/18 04:15:46 - [POL_Call] Message: ----- Ending function POL_Install_corefonts -----
06/10/18 04:15:46 - [POL_Call] Message: Calling POL_Install_tahoma2
06/10/18 04:15:46 - [POL_Call] Message: ----- Starting function POL_Install_tahoma2 -----
06/10/18 04:15:46 - [POL_GPG_auth_script] Message: Checking signature of POL_Install_tahoma2
06/10/18 04:15:46 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:46 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:46 - [source] Message: Installing tahoma32...
06/10/18 04:15:46 - [POL_Download_Resource] Message: Downloading resource http://residence-eon.tuxfamily.org/Wine/tahoma32.exe
06/10/18 04:15:46 - [POL_Download_Resource] Message: Resource already present
06/10/18 04:15:46 - [POL_System_cabextract] Message: Starting cabextract /home/clover/.PlayOnLinux//tmp/tahoma32/tahoma32.exe
06/10/18 04:15:47 - [POL_System_cabextract] Message: cabextract ok
06/10/18 04:15:47 - [source] Message: Registering font...
06/10/18 04:15:47 - [POL_Wine] Message: Running wine-1.7.46-staging regedit register.reg (Working directory : /home/clover/.PlayOnLinux/tmp/tahoma32)
fixme:winediag:start_process Wine Staging 1.7.46 is a testing version containing experimental patches.
fixme:winediag:start_process Please report bugs at http://bugs.wine-staging.com (instead of winehq.org).
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
err:winedevice:ServiceMain driver L"WineBus" failed to load
06/10/18 04:15:47 - [POL_Wine] Message: Wine return: 0
06/10/18 04:15:52 - [source] Message: Cleaning up tmp folder...
06/10/18 04:15:52 - [POL_Call] Message: ----- Ending function POL_Install_tahoma2 -----
06/10/18 04:15:52 - [POL_Call] Message: Calling POL_Install_FontsSmoothRGB
06/10/18 04:15:53 - [POL_Call] Message: ----- Starting function POL_Install_FontsSmoothRGB -----
06/10/18 04:15:53 - [POL_GPG_auth_script] Message: Checking signature of POL_Install_FontsSmoothRGB
06/10/18 04:15:53 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:53 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:53 - [POL_Call] Message: Calling POL_Function_FontsSmoothRGB
06/10/18 04:15:54 - [POL_Call] Message: ----- Starting function POL_Function_FontsSmoothRGB -----
06/10/18 04:15:54 - [POL_GPG_auth_script] Message: Checking signature of POL_Function_FontsSmoothRGB
06/10/18 04:15:54 - [POL_GPG_install_key] Message: Importing PlayOnLinux public key
06/10/18 04:15:54 - [POL_Source] Message: POL GPG : Good signature
06/10/18 04:15:54 - [POL_Wine] Message: Running wine-1.7.46-staging regedit /home/clover/.PlayOnLinux//tmp/fontsaa.reg (Working directory : /home/clover/.PlayOnLinux/tmp)
fixme:winediag:start_process Wine Staging 1.7.46 is a testing version containing experimental patches.
fixme:winediag:start_process Please report bugs at http://bugs.wine-staging.com (instead of winehq.org).
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
err:winedevice:ServiceMain driver L"WineBus" failed to load
06/10/18 04:15:54 - [POL_Wine] Message: Wine return: 0
06/10/18 04:15:54 - [POL_Call] Message: ----- Ending function POL_Function_FontsSmoothRGB -----
06/10/18 04:15:54 - [POL_Call] Message: ----- Ending function POL_Install_FontsSmoothRGB -----
06/10/18 04:16:04 - [Set_OS] Message: Setting Windows OS to win7
06/10/18 04:16:04 - [POL_Wine] Message: Running wine-1.7.46-staging regedit /home/clover/.PlayOnLinux//tmp/regkey.reg (Working directory : /home/clover/.PlayOnLinux/tmp)
fixme:winediag:start_process Wine Staging 1.7.46 is a testing version containing experimental patches.
fixme:winediag:start_process Please report bugs at http://bugs.wine-staging.com (instead of winehq.org).
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
err:winedevice:ServiceMain driver L"WineBus" failed to load
06/10/18 04:16:05 - [POL_Wine] Message: Wine return: 0
06/10/18 04:16:05 - [POL_System_CheckFS] Message: Checking filesystem for /home/clover/Desktop/Adobe CS6 16.0.0 (32-64 bit) [ChingLiu]/Adobe Illustrator CS6/Illustrator/Adobe Illustrator CS6/Set-up.ex06/10/18 04:16:05 - [POL_Wine] Message: Running wine-1.7.46-staging /home/clover/Desktop/Adobe CS6 16.0.0 (32-64 bit) [ChingLiu]/Adobe Illustrator CS6/Illustrator/Adobe Illustrator CS6/Set-up.exe (WorWine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
fixme:ole:RemUnknown_QueryInterface No interface for iid {00000019-0000-0000-c000-000000000046}
fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub
wine: Unhandled exception 0x40000015 in thread 27 at address 0x7bc90023:0x0051e5c4 (thread 0027), starting debugger...
Wine cannot find the FreeType font library. To enable Wine to
use TrueType fonts please install a version of FreeType greater than
or equal to 2.0.5.
http://www.freetype.org
err:syslink:SYSLINK_SetFont Failed to create link font!
Process of pid=0026 has terminated
No process loaded, cannot execute 'echo Modules:'
Cannot get info on module while no process is loaded
No process loaded, cannot execute 'echo Threads:'
process tid prio (all id:s are in hex)
06/10/18 04:16:21 - [POL_Wine] Error: Wine seems to have crashed\n\nIf your program is running, just ignore this message
0000000e services.exe
00000023 0
0000001c 0
00000016 0
00000014 0
00000010 0
0000000f 0
00000012 winedevice.exe
0000001b 0
00000018 0
00000017 0
00000013 0
00000019 plugplay.exe
0000001f 0
0000001e 0
0000001a 0
00000028 explorer.exe
0000002c 0
0000002b 0
0000002a 0
00000029 0
winedbg: Internal crash at 0x7ec5c529
06/10/18 04:16:29 - [POL_Wine] Message: Wine return: 3
06/10/18 04:16:30 - [POL_Shortcut] Message: Looking for <illustrator.exe>, found <>
06/10/18 04:16:30 - [POL_Shortcut] Error: Binary not found: illustrator.exe\nHave you installed the program to the default location?
06/10/18 04:16:37 - [POL_Shortcut] Message: Shortcut created: Adobe Illustrator CS6
06/10/18 04:16:41 - [POL_SetupWindow_Close] Message: Closing window for pid 32521
06/10/18 04:16:44 - [POL_SetupWindow_question] Message: question answer: FALSE
User avatar
Bob Wya
Level 12
Level 12
Posts: 3068
Joined: Sat Oct 16, 2010 7:40 pm

Re: POL Error :( Can someone please help me?

Post by Bob Wya »

@mintjulepxx

WineHQ does not support Play on Linux...
See: WineHQ FAQ: 8.7 I used a third party application (PlayOnLinux, WineBottler, etc.) to install or manage applications in Wine and need help.
With very good reason, since Play on Linux 4.x is unmaintained, nor are the application-specific install scripts...
E.g. Wine 1.7.46 was first released on Fri Jun 26 21:10:10 2015!

Please install a supported version of Wine Development (current release is 3.9):

Code: Select all

cd
sudo dpkg --add-architecture i386
wget -nc https://dl.winehq.org/wine-builds/Release.key
sudo apt-key add Release.key
sudo apt-add-repository https://dl.winehq.org/wine-builds/ubuntu/
sudo apt-get update
sudo apt-get install --install-recommends winehq-devel
Then re-test your application.
Unfortunately you'll need to do this via the command line, as this is only effective way to troubleshoot Wine issues.
See: WineHQ User's Guide: 3 Using Wine.

Also check out the WineHQ AppDB... First port of call for any application-specific issues.
In your case: WineHQ AppDB: ... / Adobe Illustrator / CS6 (16).

Please, in future, use the forum Code tags:

Code: Select all

I AM CODE
to de-mark blocks of terminal output, commands or log files.

Just do a follow-up post if you have any issues...

Bob
User avatar
DarkShadow44
Level 8
Level 8
Posts: 1207
Joined: Tue Nov 22, 2016 5:39 pm

Re: POL Error :( Can someone please help me?

Post by DarkShadow44 »

FWIW your issue is most likely https://bugs.winehq.org/show_bug.cgi?id=43715, which will be fixed with an upgrade of wine.
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