msiexec.exe has encountered serious error

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shuffle1990
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Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

msiexec.exe has encountered serious error

Post by shuffle1990 » Thu Oct 21, 2021 3:53 am

Hi, I am new to Linux and has been learning a lot of new things about linux everyday. As much as I like it, I found that the opensource office tools are just not really suit for the documentation where Microsoft office still the norm in my company.
Hence come in the wine to the rescue or that's what I thought it would be.
However whenever I tried to install the Microsoft office, I encountered msiexec.exe has encountered serious error and had to abort the installation.
And I had went through a lot of site and cant seem to find something that is closely resemble to what I am encountering.
Funny thing is that I used the same steps on my colleagues linux and the installation was complete successful. and we are running on the same distro which are KDE NEON 5.23.
Below are the error message that I have encountered. Hope someone can give me some pointer on tackling the problems. Or did I made any mistake.
Thanks!

Code: Select all

Unhandled exception: C++ exception(object = 0x014fdb40, type = 0x1004d798) in 32-bit code (0x7b00fd36).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b00fd36 ESP:014fd964 EBP:014fd9d8 EFLAGS:00000246(   - --  I  Z- -P- )
 EAX:014fd970 EBX:014fdb40 ECX:00000008 EDX:014fda08
 ESI:e06d7363 EDI:014fdc4c
Stack dump:
0x014fd964:  000000e4 014fda38 00000042 e06d7363
0x014fd974:  00000001 00000000 7b00fd36 00000003
0x014fd984:  19930520 014fdb40 1004d798 00000100
0x014fd994:  0000001b 00000000 014fda20 0000065b
0x014fd9a4:  014fda34 00000000 00000000 014fd9d0
0x014fd9b4:  10025981 014fda38 00000100 ffffffff
Backtrace:
=>0 0x7b00fd36 EntryPoint+0xffffffff() in kernelbase (0x014fd9d8)
  1 0x10025a4e in msi3b99.tmp (+0x25a4d) (0x014fda14)
  2 0x1003d7cb in msi3b99.tmp (+0x3d7ca) (0x014fdc78)
  3 0x1003b845 in msi3b99.tmp (+0x3b844) (0x014fe2ac)
  4 0x1003b8f9 in msi3b99.tmp (+0x3b8f8) (0x014fe340)
  5 0x100109b6 EntryPoint+0xffffffff() in msi3b99.tmp (0x014ff768)
  6 0x650af59c EntryPoint+0xffffffff() in msi (0x014ff778)
  7 0x650b257d EntryPoint+0xffffffff() in msi (0x014ffee8)
  8 0x00401383 EntryPoint+0xffffffff() in msiexec (0x014fff28)
  9 0x7b62e280 EntryPoint+0xffffffff() in kernel32 (0x014fff48)
  10 0x7bc5bb87 EntryPoint+0xffffffff() in ntdll (0x014fff5c)
  11 0x7bc5bde0 EntryPoint+0xffffffff() in ntdll (0x014fffec)
0x7b00fd36 EntryPoint+0xffffffff in kernelbase: subl	$4,%esp
Modules:
Module	Address			Debug info	Name (38 modules)
PE	  400000-  440000	Dwarf           msiexec
PE	  640000-  bc1000	Deferred        gdi32
PE	  bd0000-  fb7000	Deferred        oleaut32
PE	10000000-1005d000	Export          msi3b99.tmp
PE	61740000-61828000	Deferred        advapi32
PE	61940000-61b40000	Deferred        wininet
PE	62e00000-62e45000	Deferred        odbccp32
PE	62fc0000-631f2000	Deferred        rpcrt4
PE	63480000-6349c000	Deferred        version
PE	637c0000-63a73000	Deferred        urlmon
PE	63bc0000-63c02000	Deferred        shcore
PE	64a40000-64b5e000	Deferred        shlwapi
PE	65080000-656a2000	Dwarf           msi
PE	658c0000-65901000	Deferred        sxs
PE	66240000-6627e000	Deferred        bcrypt
PE	68500000-6864b000	Deferred        combase
PE	68700000-6878e000	Deferred        uxtheme
PE	6a400000-6a884000	Deferred        ole32
PE	6bc00000-6bca1000	Deferred        sechost
PE	6bcc0000-6be9c000	Deferred        setupapi
PE	6cc40000-6d0c2000	Deferred        comctl32
PE	6d580000-6d5e2000	Deferred        cabinet
PE	6db40000-6db72000	Deferred        imagehlp
PE	6e8c0000-6eb63000	Deferred        crypt32
PE	6ed00000-6f392000	Deferred        user32
PE	6f4c0000-6f571000	Deferred        wintrust
PE	6fa80000-6fcca000	Deferred        dbghelp
PE	70940000-70997000	Deferred        mpr
PE	70b40000-70df3000	Deferred        ucrtbase
PE	710c0000-710ee000	Deferred        mspatcha
PE	71200000-71248000	Deferred        imm32
PE	7b000000-7b30c000	Dwarf           kernelbase
PE	7b600000-7b928000	Dwarf           kernel32
PE	7bc00000-7bedf000	Dwarf           ntdll
PE	7cf30000-7cf53000	Deferred        msxml3
PE	7d820000-7e0f7000	Deferred        shell32
PE	7e680000-7e684000	Deferred        winex11
PE	7e940000-7e944000	Deferred        ws2_32
Threads:
process  tid      prio (all id:s are in hex)
00000020 setup.exe
	00000024    0
	00000148    0
	000001a4    0
	00000374    0
	000004cc    0
	0000052c    0
00000038 services.exe
	0000003c    0
	00000040    0
	0000004c    0
	00000070    0
	00000088    0
	000000a0    0
	000000b0    0
	000000d4    0
	000000e8    0
	0000015c    0
	000003dc    0
00000044 winedevice.exe
	00000048    0
	00000054    0
	00000058    0
	0000005c    0
00000060 plugplay.exe
	00000064    0
	00000074    0
	00000078    0
	0000007c    0
	000000b8    0
00000068 explorer.exe
	0000006c    0
	00000110    0
	00000114    0
00000080 svchost.exe
	00000084    0
	0000008c    0
	00000090    0
	00000094    0
	00000108    0
	0000010c    0
	00000420    0
00000098 winedevice.exe
	0000009c    0
	000000a8    0
	000000ac    0
	000000b4    0
	000000c0    0
	000000c4    0
000000cc svchost.exe
	000000d0    0
	000000d8    0
	000000dc    0
000000e0 rpcss.exe
	000000e4    0
	000000ec    0
	000000f0    0
	000000f4    0
	000000f8    0
	00000118    0
0000011c conhost.exe
	00000120    0
00000154 OSE.EXE
	00000158    0
	00000164    0
	00000168    0
	0000016c    0
	00000184    0
	00000188    0
	000004b0    0
	000004ac    0
000003d8 OSPPSVC.EXE
	000003e0    0
	000003fc    0
	00000408    0
	0000041c    0
	00000414    0
	00000410    0
	00000428    0
000004c4 (D) C:\windows\syswow64\msiexec.exe
	000004bc    0
	00000544    0 <==
	0000054c    0
System information:
    Wine build: wine-6.0.1
    Platform: i386 (WOW64)
    Version: Windows 10
    Host system: Linux
    Host version: 5.11.0-38-generic

jkfloris
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Posts: 1691
Joined: Thu Aug 14, 2014 10:10 am

Re: msiexec.exe has encountered serious error

Post by jkfloris » Thu Oct 21, 2021 6:51 am

What version of MS Office do you want to install?
Maybe there are some tips and tricks on the AppDB.

shuffle1990
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Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Thu Oct 21, 2021 7:19 am

jkfloris wrote:
Thu Oct 21, 2021 6:51 am
What version of MS Office do you want to install?
Maybe there are some tips and tricks on the AppDB.
Hi jkfloris, I am trying to install Microsoft Office 2010 Professional Plus, and I had gone through the tips and tricks, However when I tried to set the Windows Version to XP, it failed to run. And I had tried with Microsoft Office 2013, Microsoft Office 2013 Pro Plus, all end with the same message.

On the same distro, my colleagues and I both used this following tutorial.
https://www.youtube.com/watch?v=vTakHpggAMs&t=369s
However my colleagues successfully to installed the Microsoft Office 2010 Professional Plus, and on the same installer and version, I am hit with the problems.

Here are the additional information that I hope it might be useful to everyone. Right before the prompt on the error, this was show on the terminal.

Code: Select all

0574:err:ole:com_get_class_object class {807573e5-5146-11d5-a672-00b0d022e945} not registered
0574:err:ole:com_get_class_object no class object {807573e5-5146-11d5-a672-00b0d022e945} could be created for context 0x1
0574:fixme:msxml:dom_pi_get_attributes created dummy map for <?xml ?>
0574:err:ole:com_get_class_object class {807573e5-5146-11d5-a672-00b0d022e945} not registered
0574:err:ole:com_get_class_object no class object {807573e5-5146-11d5-a672-00b0d022e945} could be created for context 0x1
0574:fixme:msxml:dom_pi_get_attributes created dummy map for <?xml ?>
0574:err:ole:com_get_class_object class {807573e5-5146-11d5-a672-00b0d022e945} not registered
0574:err:ole:com_get_class_object no class object {807573e5-5146-11d5-a672-00b0d022e945} could be created for context 0x1
0574:fixme:msxml:dom_pi_get_attributes created dummy map for <?xml ?>
0580:fixme:msi:MsiGetLastErrorRecord 
0580:fixme:msi:MsiGetLastErrorRecord 
wine: Unhandled exception 0xe06d7363 in thread 580 at address 7B00FD36 (thread 0580), starting debugger...

shuffle1990
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Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Thu Oct 21, 2021 7:47 pm

To add on more information, I try the PlayOnLinux for the installation, but the POL wizard choose to use wine version 3.8 for the installation rather than the version 6.0.1. And the installation complete successfully. Now knowing the POL method work, but now I wish to know why the non POL wizard method not working, and I wish to understand what I had missed out or what has went wrong.

shuffle1990
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Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Fri Oct 22, 2021 8:03 am

I just did a fresh install of OS but this time rather than KDE Neon, I give the attempt on Ubuntu 20.04LTS.
I did the installation as instructed from https://wiki.winehq.org/Ubuntu
then I did following line

Code: Select all

sudo apt-get install winbind
sudo apt-get install winbind cabextract
sudo apt-get install winetricks
WINEPREFIX=~/.wine32 WINEARCH=win32 wine wineboot
WINEPREFIX=~/.wine32 WINEARCH=win32 winecfg
then I run the taskmanager from the winetricks with following line to monitor the processes.

Code: Select all

WINEPREFIX=~/.wine32 WINEARCH=win32 winetricks
Then I change directory to where the installer are, and run following line

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WINEPREFIX=~/.wine32 WINEARCH=win32 wine ./setup.exe&> log.txt
And I face the same error. I noticed whenever the installer tried to run msiexec.exe then the problem will occur.
Please find the log attached for backtrace.txt and the log.txt.

Code: Select all

Unhandled exception: C++ exception(object = 0x014fdb40, type = 0x1004d798) in 32-bit code (0x7b00fd36).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b00fd36 ESP:014fd964 EBP:014fd9d8 EFLAGS:00000246(   - --  I  Z- -P- )
 EAX:014fd970 EBX:014fdb40 ECX:00000008 EDX:014fda08
 ESI:e06d7363 EDI:014fdc4c
Stack dump:
0x014fd964:  000000e4 014fda38 00000042 e06d7363
0x014fd974:  00000001 00000000 7b00fd36 00000003
0x014fd984:  19930520 014fdb40 1004d798 00000100
0x014fd994:  0000001b 00000000 014fda20 0000065b
0x014fd9a4:  014fda34 00000000 00000000 014fd9d0
0x014fd9b4:  10025981 014fda38 00000100 ffffffff
Backtrace:
=>0 0x7b00fd36 EntryPoint+0xffffffff() in kernelbase (0x014fd9d8)
  1 0x10025a4e in msia260.tmp (+0x25a4d) (0x014fda14)
  2 0x1003d7cb in msia260.tmp (+0x3d7ca) (0x014fdc78)
  3 0x1003b845 in msia260.tmp (+0x3b844) (0x014fe2ac)
  4 0x1003b8f9 in msia260.tmp (+0x3b8f8) (0x014fe340)
  5 0x100109b6 EntryPoint+0xffffffff() in msia260.tmp (0x014ff768)
  6 0x650af59c EntryPoint+0xffffffff() in msi (0x014ff778)
  7 0x650b257d EntryPoint+0xffffffff() in msi (0x014ffee8)
  8 0x00401383 EntryPoint+0xffffffff() in msiexec (0x014fff28)
  9 0x7b62e280 EntryPoint+0xffffffff() in kernel32 (0x014fff48)
  10 0x7bc5bb87 EntryPoint+0xffffffff() in ntdll (0x014fff5c)
  11 0x7bc5bde0 EntryPoint+0xffffffff() in ntdll (0x014fffec)
0x7b00fd36 EntryPoint+0xffffffff in kernelbase: subl	$4,%esp
Modules:
Module	Address			Debug info	Name (38 modules)
PE	  400000-  440000	Dwarf           msiexec
PE	  640000-  bc1000	Deferred        gdi32
PE	  bd0000-  fb7000	Deferred        oleaut32
PE	10000000-1005d000	Export          msia260.tmp
PE	61740000-61828000	Deferred        advapi32
PE	61940000-61b40000	Deferred        wininet
PE	62e00000-62e45000	Deferred        odbccp32
PE	62fc0000-631f2000	Deferred        rpcrt4
PE	63480000-6349c000	Deferred        version
PE	637c0000-63a73000	Deferred        urlmon
PE	63bc0000-63c02000	Deferred        shcore
PE	64a40000-64b5e000	Deferred        shlwapi
PE	65080000-656a2000	Dwarf           msi
PE	658c0000-65901000	Deferred        sxs
PE	66240000-6627e000	Deferred        bcrypt
PE	68500000-6864b000	Deferred        combase
PE	68700000-6878e000	Deferred        uxtheme
PE	6a400000-6a884000	Deferred        ole32
PE	6bc00000-6bca1000	Deferred        sechost
PE	6bcc0000-6be9c000	Deferred        setupapi
PE	6cc40000-6d0c2000	Deferred        comctl32
PE	6d580000-6d5e2000	Deferred        cabinet
PE	6db40000-6db72000	Deferred        imagehlp
PE	6e8c0000-6eb63000	Deferred        crypt32
PE	6ed00000-6f392000	Deferred        user32
PE	6f4c0000-6f571000	Deferred        wintrust
PE	6fa80000-6fcca000	Deferred        dbghelp
PE	70940000-70997000	Deferred        mpr
PE	70b40000-70df3000	Deferred        ucrtbase
PE	710c0000-710ee000	Deferred        mspatcha
PE	71200000-71248000	Deferred        imm32
PE	7b000000-7b30c000	Dwarf           kernelbase
PE	7b600000-7b928000	Dwarf           kernel32
PE	7bc00000-7bedf000	Dwarf           ntdll
PE	7cf30000-7cf53000	Deferred        msxml3
PE	7db20000-7db24000	Deferred        winex11
PE	7dee0000-7dee4000	Deferred        ws2_32
PE	7df40000-7e817000	Deferred        shell32
Threads:
process  tid      prio (all id:s are in hex)
00000020 setup.exe
	00000024    0
	0000011c    0
	00000178    0
	000002d8    0
	000002d4    0
	00000354    0
00000038 services.exe
	0000003c    0
	00000040    0
	0000004c    0
	00000070    0
	00000088    0
	000000bc    0
	000000d4    0
	00000130    0
00000044 winedevice.exe
	00000048    0
	00000054    0
	00000058    0
	0000005c    0
00000060 explorer.exe
	00000064    0
	000000a4    0
	000000b4    0
00000068 plugplay.exe
	0000006c    0
	00000074    0
	00000078    0
	0000007c    0
	00000098    0
00000080 winedevice.exe
	00000084    0
	0000008c    0
	00000090    0
	00000094    0
	000000a0    0
	000000a8    0
000000ac svchost.exe
	000000b0    0
	000000c4    0
	000000c8    0
000000cc rpcss.exe
	000000d0    0
	000000d8    0
	000000dc    0
	000000e0    0
	000000e4    0
	000000e8    0
000000f0 conhost.exe
	000000f4    0
00000128 OSE.EXE
	0000012c    0
	00000138    0
	0000013c    0
	00000140    0
	00000158    0
	0000015c    0
	000002c0    0
	000002bc    0
000002c8 (D) C:\windows\system32\msiexec.exe
	000002c4    0
	00000350    0 <==
	00000364    0
System information:
    Wine build: wine-6.0.1
    Platform: i386
    Version: Windows 7
    Host system: Linux
    Host version: 5.11.0-38-generic
Attachments
log.zip
(5.98 KiB) Downloaded 44 times

jkfloris
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Posts: 1691
Joined: Thu Aug 14, 2014 10:10 am

Re: msiexec.exe has encountered serious error

Post by jkfloris » Fri Oct 22, 2021 10:54 am

I think you are encountering bug 45208.
Could you try the following?

Code: Select all

# Install the Microsoft fonts
sudo apt install ttf-mscorefonts-installer

# Create a 32-bit prefix and install riched20 and msxml6
WINEPREFIX=~/wine-office WINEARCH=win32 winetricks -q riched20 msxml6

# Try to install Office with on cpu
WINEPREFIX=~/wine-office taskset -c 0 wine setup.exe

shuffle1990
Level 1
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Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Fri Oct 22, 2021 7:51 pm

Hi jkfloris, I have tried the steps that has been advised. Currently still running on Ubuntu 20.04LTS.
Following is the result;

Verifying Microsfot fonts

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sudo apt install ttf-mscorefonts-installer
Reading package lists... Done
Building dependency tree       
Reading state information... Done
ttf-mscorefonts-installer is already the newest version (3.7ubuntu6).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Verifying riched20 and msxml6

Code: Select all

WINEPREFIX=~/wine-office WINEARCH=win32 winetricks -q riched20 msxml6
Executing mkdir -p /home/brandon
Using winetricks 20210206-next - sha256sum: f543edcc89729647fb2226d70fe6efd0dc5ac61e237eaa207a0d461a61b2e229 with wine-6.0.1 and WINEARCH=win32
Executing w_do_call riched20
Executing mkdir -p /home/brandon
Executing load_riched20 
Executing cabextract -q -d /home/brandon/wine-office/dosdevices/c:/windows/temp -L -F i386/riched20.dl_ /home/brandon/.cache/winetricks/win2ksp4/W2KSP4_EN.EXE
Executing cabextract -q --directory=/home/brandon/wine-office/dosdevices/c:/windows/system32 /home/brandon/wine-office/dosdevices/c:/windows/temp/i386/riched20.dl_
Using native,builtin override for following DLLs: riched20
Executing wine regedit /S C:\windows\Temp\override-dll.reg
0194:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0194:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
018c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
018c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
Executing w_do_call msls31
Executing mkdir -p /home/brandon
Executing load_msls31 
Executing cabextract -q --directory=/home/brandon/wine-office/dosdevices/c:/windows/temp /home/brandon/.cache/winetricks/msls31/InstMsiW.exe
Executing cp -f /home/brandon/wine-office/dosdevices/c:/windows/temp/msls31.dll /home/brandon/wine-office/dosdevices/c:/windows/system32
Executing w_do_call msxml6
Executing mkdir -p /home/brandon
Executing load_msxml6 
Executing cabextract -q --directory=/home/brandon/wine-office/dosdevices/c:/windows/temp /home/brandon/.cache/winetricks/msxml6/msxml6-KB973686-enu-amd64.exe
Executing cabextract -q --directory=/home/brandon/wine-office/dosdevices/c:/windows/temp /home/brandon/wine-office/dosdevices/c:/windows/temp/msxml6.msi
Executing cp -f /home/brandon/wine-office/dosdevices/c:/windows/temp/msxml6.dll.86F857F6_A743_463D_B2FE_98CB5F727E09 /home/brandon/wine-office/dosdevices/c:/windows/system32/msxml6.dll
Executing cp -f /home/brandon/wine-office/dosdevices/c:/windows/temp/msxml6r.dll.86F857F6_A743_463D_B2FE_98CB5F727E09 /home/brandon/wine-office/dosdevices/c:/windows/system32/msxml6r.dll
Using native,builtin override for following DLLs: msxml6
Executing wine regedit /S C:\windows\Temp\override-dll.reg
0244:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0244:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
023c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
023c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
You opted in, so reporting 'msls31 riched20 msxml6 ' to the winetricks maintainer so he knows which winetricks verbs get used and which don't.  Use --optout to disable future reports.
Installation with following line

Code: Select all

WINEPREFIX=~/wine-office taskset -c 0 wine setup.exe &>installationlog
Error message encountered on msiexec.exe with the above line

Code: Select all

Unhandled exception: C++ exception(object = 0x014fdb40, type = 0x1004d798) in 32-bit code (0x7b00fd36).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b00fd36 ESP:014fd964 EBP:014fd9d8 EFLAGS:00000246(   - --  I  Z- -P- )
 EAX:014fd970 EBX:014fdb40 ECX:00000008 EDX:014fda08
 ESI:e06d7363 EDI:014fdc4c
Stack dump:
0x014fd964:  000000e4 014fda38 00000042 e06d7363
0x014fd974:  00000001 00000000 7b00fd36 00000003
0x014fd984:  19930520 014fdb40 1004d798 00000100
0x014fd994:  0000001b 00000000 014fda20 0000065b
0x014fd9a4:  014fda34 00000000 00000000 014fd9d0
0x014fd9b4:  10025981 014fda38 00000100 ffffffff
Backtrace:
=>0 0x7b00fd36 EntryPoint+0xffffffff() in kernelbase (0x014fd9d8)
  1 0x10025a4e in msi8db4.tmp (+0x25a4d) (0x014fda14)
  2 0x1003d7cb in msi8db4.tmp (+0x3d7ca) (0x014fdc78)
  3 0x1003b845 in msi8db4.tmp (+0x3b844) (0x014fe2ac)
  4 0x1003b8f9 in msi8db4.tmp (+0x3b8f8) (0x014fe340)
  5 0x100109b6 EntryPoint+0xffffffff() in msi8db4.tmp (0x014ff768)
  6 0x650af59c EntryPoint+0xffffffff() in msi (0x014ff778)
  7 0x650b257d EntryPoint+0xffffffff() in msi (0x014ffee8)
  8 0x00401383 EntryPoint+0xffffffff() in msiexec (0x014fff28)
  9 0x7b62e280 EntryPoint+0xffffffff() in kernel32 (0x014fff48)
  10 0x7bc5bb87 EntryPoint+0xffffffff() in ntdll (0x014fff5c)
  11 0x7bc5bde0 EntryPoint+0xffffffff() in ntdll (0x014fffec)
0x7b00fd36 EntryPoint+0xffffffff in kernelbase: subl	$4,%esp
Modules:
Module	Address			Debug info	Name (38 modules)
PE	  400000-  440000	Dwarf           msiexec
PE	  640000-  bc1000	Deferred        gdi32
PE	  bd0000-  fb7000	Deferred        oleaut32
PE	10000000-1005d000	Export          msi8db4.tmp
PE	61740000-61828000	Deferred        advapi32
PE	61940000-61b40000	Deferred        wininet
PE	62e00000-62e45000	Deferred        odbccp32
PE	62fc0000-631f2000	Deferred        rpcrt4
PE	63480000-6349c000	Deferred        version
PE	637c0000-63a73000	Deferred        urlmon
PE	63bc0000-63c02000	Deferred        shcore
PE	64a40000-64b5e000	Deferred        shlwapi
PE	65080000-656a2000	Dwarf           msi
PE	658c0000-65901000	Deferred        sxs
PE	66240000-6627e000	Deferred        bcrypt
PE	68500000-6864b000	Deferred        combase
PE	68700000-6878e000	Deferred        uxtheme
PE	6a400000-6a884000	Deferred        ole32
PE	6bc00000-6bca1000	Deferred        sechost
PE	6bcc0000-6be9c000	Deferred        setupapi
PE	6cc40000-6d0c2000	Deferred        comctl32
PE	6d580000-6d5e2000	Deferred        cabinet
PE	6db40000-6db72000	Deferred        imagehlp
PE	6e8c0000-6eb63000	Deferred        crypt32
PE	6ed00000-6f392000	Deferred        user32
PE	6f4c0000-6f571000	Deferred        wintrust
PE	6fa80000-6fcca000	Deferred        dbghelp
PE	70940000-70997000	Deferred        mpr
PE	70b40000-70df3000	Deferred        ucrtbase
PE	710c0000-710ee000	Deferred        mspatcha
PE	71200000-71248000	Deferred        imm32
PE	7b000000-7b30c000	Dwarf           kernelbase
PE	7b600000-7b928000	Dwarf           kernel32
PE	7bc00000-7bedf000	Dwarf           ntdll
PE	7d100000-7d123000	Deferred        msxml3
PE	7dad0000-7dad4000	Deferred        winex11
PE	7dd40000-7e617000	Deferred        shell32
PE	7e8f0000-7e8f4000	Deferred        ws2_32
Threads:
process  tid      prio (all id:s are in hex)
00000020 setup.exe
	00000024    0
	00000108    0
	00000164    0
	000002fc    0
	0000038c    0
00000038 services.exe
	0000003c    0
	00000040    0
	0000004c    0
	00000070    0
	00000088    0
	00000094    0
	000000b8    0
	000000e0    0
00000044 winedevice.exe
	00000048    0
	00000054    0
	00000058    0
	0000005c    0
00000060 plugplay.exe
	00000064    0
	00000074    0
	00000078    0
	0000007c    0
	0000009c    0
00000068 explorer.exe
	0000006c    0
	000000c4    0
	000000c8    0
00000080 winedevice.exe
	00000084    0
	0000008c    0
	00000090    0
	00000098    0
	000000a8    0
	000000ac    0
000000b0 svchost.exe
	000000b4    0
	000000bc    0
	000000c0    0
000000cc conhost.exe
	000000d0    0
000000d8 rpcss.exe
	000000dc    0
	000000e8    0
	000000ec    0
	000000f0    0
	000000f4    0
	000000f8    0
00000120 ose00000.exe
	00000124    0
	00000128    0
	0000013c    0
	00000144    0
	000002e4    0
	000002f0    0
000002ec (D) C:\windows\system32\msiexec.exe
	000002f8    0
	00000388    0 <==
	0000039c    0
System information:
    Wine build: wine-6.0.1
    Platform: i386
    Version: Windows 7
    Host system: Linux
    Host version: 5.11.0-38-generic
Not sure if this information meaningful or not

Code: Select all

WINEPREFIX=~/wine-office WINEARCH=win32 winecfg

wine: created the configuration directory '/home/brandon/wine-office'
0040:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0040:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0048:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0048:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0050:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0050:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
MESA-INTEL: warning: Performance support disabled, consider sysctl dev.i915.perf_stream_paranoid=0

0048:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hr 0x80004002
0048:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, hr 0x80004002
0048:err:ole:apartment_get_local_server_stream Failed: 0x80004002
0050:err:ole:StdMarshalImpl_MarshalInterface Failed to create ifstub, hr 0x80004002
0050:err:ole:CoMarshalInterface Failed to marshal the interface {6d5140c1-7436-11ce-8034-00aa006009fa}, hr 0x80004002
0050:err:ole:apartment_get_local_server_stream Failed: 0x80004002
0050:err:ole:start_rpcss Failed to open RpcSs service
0064:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0064:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0064:fixme:file:NtLockFile I/O completion on lock not implemented yet
0064:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0064:err:mscoree:LoadLibraryShim error reading registry key for installroot
0064:err:mscoree:LoadLibraryShim error reading registry key for installroot
0064:err:mscoree:LoadLibraryShim error reading registry key for installroot
0064:err:mscoree:LoadLibraryShim error reading registry key for installroot
006c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
006c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
006c:fixme:file:NtLockFile I/O completion on lock not implemented yet
006c:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
006c:err:mscoree:LoadLibraryShim error reading registry key for installroot
006c:err:mscoree:LoadLibraryShim error reading registry key for installroot
006c:err:mscoree:LoadLibraryShim error reading registry key for installroot
006c:err:mscoree:LoadLibraryShim error reading registry key for installroot
0074:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0074:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
006c:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 5)
006c:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 5)
0064:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
0064:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
007c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
007c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
007c:fixme:file:NtLockFile I/O completion on lock not implemented yet
007c:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
007c:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
007c:fixme:msi:internal_ui_handler internal UI not implemented for message 0x0b000000 (UI level = 1)
0084:fixme:iphlpapi:NotifyIpInterfaceChange (family 0, callback 0x102b9460, context 0x2d4ee8, init_notify 0, handle 0x3ecfde0): stub
0040:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
00d0:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
00d0:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
010c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
010c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
wine: configuration in L"/home/brandon/wine-office" has been updated.
0024:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0024:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
012c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
012c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.

shuffle1990
Level 1
Level 1
Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Fri Oct 22, 2021 7:53 pm

Forgot to attach the logfile that I has generated.
Attachments
log.zip
(8.89 KiB) Downloaded 46 times

shuffle1990
Level 1
Level 1
Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Fri Oct 22, 2021 8:08 pm

Following are the result that I got from attempting C. Leu method from https://bugs.winehq.org/show_bug.cgi?id=45208 as well as his test result from https://appdb.winehq.org/objectManager. ... gId=111267
The differences are that his steps involved Office 2010 Home & Student version, but mine is Office 2010 Professional Plus

I run the following line

Code: Select all

#Wineprefix creation
WINEARCH=win64 WINEPREFIX=~/.wine-office winecfg &>wineprefixcreation

#winetricks -q mfc100
WINEARCH=win64 WINEPREFIX=~/.wine-office winetricks -q mfc100 &>winetrickmfc100

#winetricks -q msxml6
WINEARCH=win64 WINEPREFIX=~/.wine-office winetricks -q msxml6 &>winetrickmsxml6

#taskset -c 0 wine setup.exe
WINEARCH=win64 WINEPREFIX=~/.wine-office taskset -c 0 wine setup.exe &>wineinstallation
still getting the same error

Code: Select all

Unhandled exception: C++ exception(object = 0x014fdb40, type = 0x1004d798) in 32-bit code (0x7b00fd36).
Register dump:
 CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b
 EIP:7b00fd36 ESP:014fd964 EBP:014fd9d8 EFLAGS:00000246(   - --  I  Z- -P- )
 EAX:014fd970 EBX:014fdb40 ECX:00000008 EDX:014fda08
 ESI:e06d7363 EDI:014fdc4c
Stack dump:
0x014fd964:  000000e4 014fda38 00000042 e06d7363
0x014fd974:  00000001 00000000 7b00fd36 00000003
0x014fd984:  19930520 014fdb40 1004d798 00000100
0x014fd994:  0000001b 00000000 014fda20 0000065b
0x014fd9a4:  014fda34 00000000 00000000 014fd9d0
0x014fd9b4:  10025981 014fda38 00000100 ffffffff
Backtrace:
=>0 0x7b00fd36 EntryPoint+0xffffffff() in kernelbase (0x014fd9d8)
  1 0x10025a4e in msi4e27.tmp (+0x25a4d) (0x014fda14)
  2 0x1003d7cb in msi4e27.tmp (+0x3d7ca) (0x014fdc78)
  3 0x1003b845 in msi4e27.tmp (+0x3b844) (0x014fe2ac)
  4 0x1003b8f9 in msi4e27.tmp (+0x3b8f8) (0x014fe340)
  5 0x100109b6 EntryPoint+0xffffffff() in msi4e27.tmp (0x014ff768)
  6 0x650af59c EntryPoint+0xffffffff() in msi (0x014ff778)
  7 0x650b257d EntryPoint+0xffffffff() in msi (0x014ffee8)
  8 0x00401383 EntryPoint+0xffffffff() in msiexec (0x014fff28)
  9 0x7b62e280 EntryPoint+0xffffffff() in kernel32 (0x014fff48)
  10 0x7bc5bb87 EntryPoint+0xffffffff() in ntdll (0x014fff5c)
  11 0x7bc5bde0 EntryPoint+0xffffffff() in ntdll (0x014fffec)
0x7b00fd36 EntryPoint+0xffffffff in kernelbase: subl	$4,%esp
Modules:
Module	Address			Debug info	Name (38 modules)
PE	  400000-  440000	Dwarf           msiexec
PE	  640000-  bc1000	Deferred        gdi32
PE	  bd0000-  fb7000	Deferred        oleaut32
PE	10000000-1005d000	Export          msi4e27.tmp
PE	61740000-61828000	Deferred        advapi32
PE	61940000-61b40000	Deferred        wininet
PE	62e00000-62e45000	Deferred        odbccp32
PE	62fc0000-631f2000	Deferred        rpcrt4
PE	63480000-6349c000	Deferred        version
PE	637c0000-63a73000	Deferred        urlmon
PE	63bc0000-63c02000	Deferred        shcore
PE	64a40000-64b5e000	Deferred        shlwapi
PE	65080000-656a2000	Dwarf           msi
PE	658c0000-65901000	Deferred        sxs
PE	66240000-6627e000	Deferred        bcrypt
PE	68500000-6864b000	Deferred        combase
PE	68700000-6878e000	Deferred        uxtheme
PE	6a400000-6a884000	Deferred        ole32
PE	6bc00000-6bca1000	Deferred        sechost
PE	6bcc0000-6be9c000	Deferred        setupapi
PE	6cc40000-6d0c2000	Deferred        comctl32
PE	6d580000-6d5e2000	Deferred        cabinet
PE	6db40000-6db72000	Deferred        imagehlp
PE	6e8c0000-6eb63000	Deferred        crypt32
PE	6ed00000-6f392000	Deferred        user32
PE	6f4c0000-6f571000	Deferred        wintrust
PE	6fa80000-6fcca000	Deferred        dbghelp
PE	70940000-70997000	Deferred        mpr
PE	70b40000-70df3000	Deferred        ucrtbase
PE	710c0000-710ee000	Deferred        mspatcha
PE	71200000-71248000	Deferred        imm32
PE	7b000000-7b30c000	Dwarf           kernelbase
PE	7b600000-7b928000	Dwarf           kernel32
PE	7bc00000-7bedf000	Dwarf           ntdll
PE	7d120000-7d143000	Deferred        msxml3
PE	7dae0000-7dae4000	Deferred        winex11
PE	7ded0000-7e7a7000	Deferred        shell32
PE	7e8f0000-7e8f4000	Deferred        ws2_32
Threads:
process  tid      prio (all id:s are in hex)
00000020 setup.exe
	00000024    0
	00000108    0
	00000164    0
	00000374    0
	00000370    0
	000004ec    0
	00000544    0
00000038 services.exe
	0000003c    0
	00000040    0
	0000004c    0
	00000070    0
	00000088    0
	00000094    0
	000000b8    0
	000000dc    0
	000003e4    0
	00000434    0
00000044 winedevice.exe
	00000048    0
	00000054    0
	00000058    0
	0000005c    0
00000060 plugplay.exe
	00000064    0
	00000074    0
	00000078    0
	0000007c    0
	0000009c    0
00000068 explorer.exe
	0000006c    0
	000000bc    0
	000000c0    0
00000080 winedevice.exe
	00000084    0
	0000008c    0
	00000090    0
	00000098    0
	000000a8    0
	000000ac    0
000000b0 svchost.exe
	000000b4    0
	000000c8    0
	000000cc    0
000000d4 rpcss.exe
	000000d8    0
	000000e0    0
	000000e4    0
	000000e8    0
	000000ec    0
	000000f0    0
000000f8 conhost.exe
	000000fc    0
00000120 ose00000.exe
	00000124    0
	00000128    0
	0000013c    0
	00000144    0
	000004d4    0
	000004d0    0
000003d8 OSPPSVC.EXE
	000003e8    0
	000003ec    0
	00000404    0
	0000040c    0
	00000408    0
	00000410    0
	00000420    0
0000042c svchost.exe
	00000428    0
	00000430    0
	0000043c    0
	00000438    0
	00000448    0
	00000454    0
	0000045c    0
000004dc (D) C:\windows\syswow64\msiexec.exe
	000004d8    0
	00000550    0 <==
	00000568    0
System information:
    Wine build: wine-6.0.1
    Platform: i386 (WOW64)
    Version: Windows 7
    Host system: Linux
    Host version: 5.11.0-38-generic
Attachments
C.LeuSteps.zip
my attemps with C.Leu guides
(11.37 KiB) Downloaded 45 times

shuffle1990
Level 1
Level 1
Posts: 9
Joined: Thu Oct 21, 2021 3:42 am

Re: msiexec.exe has encountered serious error

Post by shuffle1990 » Sat Oct 23, 2021 7:54 am

Just now out of curiosity, I tried to run the installation of 64 bit Microsoft Office 2013 Pro plus with following line, and it still hit with the same error message. Could it be my hardware somehow is causing the problem?

Code: Select all

WINEPREFIX=~/.wine/wine-office2013 WINEARCH=win64 wine setup.exe

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