Cannot login into uplay (Ubisoft Game Launcher)

[shished]

Few days ago uplay in all my wineprefixes started to fail to login.
It just stuck on login screen with loading animation.
I tried to launch it in the fresh wineprefix and with different versions of wine but results are same, it cannot login.

network_info.txt log says this:

Network summary:
! DNS Server may be unavailable or inaccessible.

However, nslookup.exe launched in the same wineprefix works perfectly in both ways.
Other apps that uses internet, such as Steam (both native and wine) works perfectly.

Full network_info.txt log: http://pastebin.com/2TYUAbe8

[olivierfrdierick]

I just installed Far Cry 3 and can login into Uplay without anything special.
Please, tell us what OS you are using and also paste terminal output of Wine?
Also, you may want to try different proxy settings in Uplay config.

Also see: I Am Unable to Connect to Uplay Services (Console or PC) - Uplay - Uplay - Ubisoft Customer Support Site

[cheako]

I get the same thing! Can we please take reports like this more seriously.

Debian jessie(8.0) i686 with amd_64 kernel.

cheako@arcadia:~$ cat /etc/resolv.conf
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 2001:4860:4860::8888
nameserver 2620:0:ccc::2
nameserver 8.8.8.8 # <--- added for debugging, removed ipv6 nameservers.
cheako@arcadia:~$ cat /etc/hosts
127.0.0.1 localhost
127.0.1.1 arcadia

# The following lines are desirable for IPv6 capable hosts
::1 localhost ip6-localhost ip6-loopback
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
cheako@arcadia:~$ cat /etc/hostname
arcadia

1. The proxy settings opens internet settings, from wine, so there aren't any for this app.
fixme:winhttp:get_system_proxy_autoconfig_url no support on this platform

2. Setting forceoffline: true shows email address to user ID mapping, this is a lookup from the uplay server.
*c/users/*/Local Settings/Application Data/Ubisoft Game Launcher/settings.yml

Logs:
0047:Call KERNEL32.OutputDebugStringA(04189680 "[0426/234931:WARNING:dns_config_service_win.cc(654)] Failed to read DnsConfig.\n") ret=10119bfa

// Reads config from registry and IpHelper.
https://github.com/01org/pa-chromium/bl ... in.cc#L623

Does not mean anything, by DnsConfig they mean SearchList/Domain/ect. NameServers are not included.

Deeper inspection of logs, nothing comes to me.

The URL posted consists of...
PC and Mac
You can visit the Google FAQ for assistance setting up to use their public DNS services:
https://developers.google.com/speed/pub ... docs/using

Helpfull!

[cheako]

After:
winetricks winhttp

Results:
fixme:ras:RasEnumConnectionsW (0x7fcfea0,0x466e604,0xa120004),stub!
fixme:ras:RasEnumConnectionsW RAS support is not implemented! Configure program to use LAN connection/winsock instead!

[cheako]

This msg is also meaningless "RAS support is not implemented"

[cheako]

This seems related:
https://bbs.archlinux.org/viewtopic.php?id=183118

[olivierfrdierick]

Can we please take reports like this more seriously.

What makes you say that it is not taken seriously?

Please, use code and quote tags to format your messages, otherwise they are difficult to read.
code for file contents and terminal output, quote for forum messages and text from the web.

I just launched the game from Steam with Wine 1.7.41 32-bit and could play with no issues.
This means that the issue comes from your setup.

Code: Select all

fixme:winhttp:get_system_proxy_autoconfig_url no support on this platform

I get many lines likes this but the game runs fine.

After:
winetricks winhttp

Results:
fixme:ras:RasEnumConnectionsW (0x7fcfea0,0x466e604,0xa120004),stub!
fixme:ras:RasEnumConnectionsW RAS support is not implemented! Configure program to use LAN connection/winsock instead!

I don't use winetricks winhttp and the game runs fine.
Usually, fixmes can be ignored.

Try disabling ipv6 on your network device.

What is full terminal output of Wine? Which Wine version are you using? 32 or 64bit wine, prefix? Is your game the steam version or DVD version?

[cheako]

Upgrading wine to 1:1.7.41-1+gallium-nine-0ubuntu1~ from 1:1.7.38-1+gallium-nine-0ubuntu1sarnex2~u fixed this issue for me.

Though I encountered problems right away pasting the cd-key, uplay crashes but does not exit.