Cisco Jabber Fails to run

[davidc502]

Hello,

I've installed Cisco Jabber on Wine 1.7.25 which is running on Ubuntu 14.04 i386. The installation seems to go just fine, but when trying run the application, the jabber window attempts to open, but freezes, and I'm asked to close the unresponsive window.

I've submitted Cisco Jabber into the Application Database, and it was approved --- https://appdb.winehq.org/objectManager. ... &iId=30850


Also, I've tried running Jabber via console, and this was the errors that were spit out. Unfortunately being as new as I am to Wine, I'm unsure how to clean up the "fixme". In one situation it looks like I just need to fix the ntdll, and put it in the correct directory, but Any help appreciated.

Error --------------------------------

root@<omitted>:/home/<omitted>/.wine/drive_c/Program Files/Cisco Systems/Cisco Jabber# wine CiscoJabber.exe
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33f9d8 1 C) semi-stub
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
I/O error : No such file or directory
error : xmlNewTextWriterFilename : cannot open uri
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0xa9e328 1 C) semi-stub
fixme:msvcrt:MSVCRT__set_abort_behavior _WRITE_CALL_REPORTFAULT unhandled
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0xa9ddd4 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0xa9dc24 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33f368 1 C) semi-stub
fixme:msvcrt:type_info_name_internal_method type_info_node parameter ignored
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33e9b8 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33e748 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33e9a8 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33f3c4 1 C) semi-stub
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33efe0 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33f7cc 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x33f61c 1 C) semi-stub
fixme:tasklist:wmain stub: L"tasklist.exe"
Can't recognize 'systeminfo.exe ' as an internal or external command, or batch script.
fixme:ole:CoInitializeSecurity ((nil),-1,(nil),(nil),0,3,(nil),0,(nil)) - stub!
fixme:wbemprox:client_security_SetBlanket 0x7d13f544, 0x145058, 10, 0, (null), 3, 3, (nil), 0x00000000
fixme:wbemprox:client_security_Release 0x7d13f544
fixme:dbghelp:elf_search_auxv can't find symbol in module
fixme:dbghelp:MiniDumpWriteDump NIY MiniDumpWithDataSegs
fixme:dbghelp:MiniDumpWriteDump NIY MiniDumpWithHandleData
fixme:win:EnumDisplayDevicesW ((null),0,0xa8d878,0x00000000), stub!
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
root@ag0319wl42548:/home/ag33e33/.wine/drive_c/Program Files/Cisco Systems/Cisco Jabber# err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17

[dimesio]

root@<omitted>:/home/<omitted>/.wine/drive_c/Program Files/Cisco Systems/Cisco Jabber# wine CiscoJabber.exe

Never run Wine as root. Delete the wineprefix whose permissions you have now messed up by running as root and reinstall as a normal user.

err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered

When I googled {a3ccedf7-2de2-11d0-86f4-00a0c913f750}, the tops hits (from McAfee and ThreatExpert) were for malware. http://www.threatexpert.com/report.aspx ... 52efbc9b71

In addition to deleting the wineprefix, you should probably run a full scan for malware on your whole system.

[davidc502]

Thanks for the reply... Okay, I'll uninstall and reinstall Wine as a regular user, no problem there. For the malware, I installed ClamAV the other day, but haven't done a full scan yet, so that will be on the top of the list.

As for running Jabber... Is there anything I can do on my end to clean up the errors, and get this thing running?

Best regards,

David

[davidc502]

Okay, I've uninstalled wine, and deleted the .wine directories in the /root/ and /home/user/. I never created any wineprefixes except the one that was/is default during install/run, so I'm not sure if there's anything else I need to do there.

I re-installed Wine, and let it re-build the .wine directory under /home/user, and have verified there isn't a .wine directory under /root. For testing purposes, I don't plan to install any other windows applications other than Jabber, so I'm thinking to keep it simple, I wouldn't create any special prefixes just for Jabber as the default should work just fine. However, let me know if you believe it should be set up with a Prefix and I'll do so.

Before I uninstalled wine ClamAV did show potential malware for both Firefox and Cisco Jabber under the .wine directory.
Now that I've re-installed Wine and Jabber, ClamAV is showing potential malware for Cisco Jabber. Keep in mind, this is a download we use for 40k plus business users, so I imagine what Clam is showing as potential is a false reading or normal for Jabber.

So, at this point would it be helpful to show the errors whilst trying to run Jabber?

[dimesio]

So, at this point would it be helpful to show the errors whilst trying to run Jabber?

Yes, post the console output.

[davidc502]

This is the output, and thanks for looking at it.

user@<omit>:~/.wine/drive_c/Program Files/Cisco Systems/Cisco Jabber$ wine CiscoJabber.exe
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32f9d8 1 C) semi-stub
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
I/O error : No such file or directory
error : xmlNewTextWriterFilename : cannot open uri
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x9ee2f8 1 C) semi-stub
fixme:msvcrt:MSVCRT__set_abort_behavior _WRITE_CALL_REPORTFAULT unhandled
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x9edda4 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x9edbf4 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32f368 1 C) semi-stub
fixme:msvcrt:type_info_name_internal_method type_info_node parameter ignored
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32e9b8 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32e758 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32e9a8 1 C) semi-stub
fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0x32f3c4 1 C) semi-stub
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:CoGetClassObject class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
err:ole:create_server class {a3ccedf7-2de2-11d0-86f4-00a0c913f750} not registered
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {a3ccedf7-2de2-11d0-86f4-00a0c913f750} could be created for context 0x17

[dimesio]

File a bug. https://bugs.winehq.org/

[davidc502]

Bug report has been submitted - Bug 37228 - Cisco Jabber will not run

https://bugs.winehq.org/show_bug.cgi?id=37228

I guess it's just a wait and see? I also put a link to the install bits, so anyone can go through the install and run process.

[sunshine14]

Hello,

I read as many discussion on this topic as possible, but not sure about what is the latest status about it.
Are you able to have at least chat services available ? if yes how ?
I tried to follow instructions given here and there, but can't get the software to start (the window crash instantly after showing up).
I did the winetricks ie7, the ksuser.dll copy and use wine version 1.7.33 with WINEARCH=win32, my Ubuntu version: 14.04 LTS.

Thanks to let me know if I am missing a step , otherwise I will wait like everybody else.
Delphine